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Updated by sofialimaseo on Dec 22, 2020
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7 Tips How to Navigate Change on e-Commerce Challenges

Here are some of the tips on how to overcome the threats of e-Commerce for traditional retailers.


1. Embrace Change

To overcome the threat of e-Commerce is to embrace it. Recognise its advantages and apply them to your organisation. Launching an online store will significantly widen your client base, give your current customers more options, and increase revenue. Expand your reach and operations by establishing an online presence, on top of your brick-and-mortar stores.


2. Highlight your brand

Think of new ideas on how to make your shop unique. In this way, people would surely be able to differentiate your products or your shop from the others. Make your store stand out.


3. Improve your response time

Prioritise customer service responsiveness because excellent customer service matters! Giving out personalised support to your customers can highly give positive feedback to your business.


4. Study your competitors

Create case studies on your competitors. Knowledge is power. In this way, this will give you guide on how and what nots on business strategy plans and decision-making.


5. Bank on customer loyalty

Your customers can highly influence other prospect customers to buy your goods. Thus, it's a good idea to improvise schemes on how to retain your customer's patronage to your business.


6. Invest in a secure platform

Invest in ensuring security of information on your business and your customers. Your customers would never want any fraud or scams on the internet, and surely you don't want this to happen within your business operations.


7. Innovate your marketing plan

Never be afraid on change especially when it can make the most efficient way to reach your target market. Study on how to make marketing effective and worth the efforts. Do the necessary changes and make them work.