That will enable them to reach and maintain their highest practicable level of physical, mental and social well-being. In addition, civil rights law mandates equal access in all nursing homes regardless of race, color or national origin. If you have a concern about mistreatment, malpractice or abuse in a nursing home or adult congregate living facility (ACLF) that you feel amounts to criminal abuse of the elderly, you can contact Florida Department of Children and Families (1-800-96-ABUSE — 1-800-962-2873), Agency for Health Care Administration (561-840-0156) the State Long Term Care Ombudsman Council (561-837-5038) or even the local police.