Novel Vox
We live in the age of instant gratification and ever-shortening attention spans – the “culture of impatience”. When so many customers – 58% according to a Microsoft survey – are more than willing to sever a relationship with a business due to poor customer service, can your organization afford to be one of them?
Customer experience is highly dependent on how satisfied your customers are. So offer the best customer service with the best contact center solutions.
NovelVox offers Cisco ServiceNow Finesses Integration Services, which offers an enhanced and optimized ticketing interface for users at the call center. We have a team of experts who deliver high end solutions to boost the agent productivity.
Novelvox has been providing contact center solutions for over a decade now. With Cisco Finesse Unified Agent Desktop application, we are determined to improve overall contact center productivity and customer experience.
In today’s ever-evolving world, customer communication is transitioning and the demand for implementing digital channels is surging. Digital banking is accelerating and customer experience in the banking sector is digitally transforming to consistently utmost level of satisfaction. Want to know more? Read our latest blog on Top 8 Trends that Enhance Customer Experience of Digital Banking
Stay ahead of the curve and learn about the latest trends in patient and member experience in healthcare for 2023. Explore new ways to improve the overall quality of care and enhance the satisfaction of your patients and members.
Enhance your call center's operations with interactive digital wallboards that provide real-time data and insights. These innovative tools can help you make informed decisions, streamline your operations, and boost productivity. Learn more about the benefits of using interactive digital wallboards in your call center.
Businesses can grow their businesses by integrating Salesforce CTI tools into their communication with customers. Salesforce CTI Integration provides a seamless way to automate your Contact Center .
Trying to improve customer engagement and satisfaction? Enhance your customer experience with these 5 AI-powered strategies for omnichannel contact centers. Read more.
Discover how Microsoft Dynamics telephony can revolutionize your call management and response times. Read our latest blog to learn more.
NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, and Amazon Connect contact centers.
