Unified Cisco Call Center Solution

Deliver personalized customer experience with NovelVox contact center software solutions & empower agents with the most trusted and proven call center software for Cisco, Avaya, Genesys.

Customer Experience (CX) is undergoing numerous transformations as customer's expectation from the brand are evolving.

Novelvox is determined to provide you with quality customer service. For that, we offer Cisco Unified CRM Connector and CTI Data Connector, which is a client-server-based application that is easy to use and configure.

Contact centers can provide a highly engaging customer experience by integrating a computer with a telephone and managing and handling customer calls. Through Computer Telephony Integration, a contact center agent/employee can interact with customers by calling through a computer installed with a CRM system.

Join the next-generation customer journey with Novelvox. With our Cisco Contact Center CRM Integration your business will stay ahead of others and provide a satisfactory customer experience.

Deliver exceptional customer experience and better agent productivity with Unified Contact Center Software Solutions for Cisco, Avaya and Genesys contact center. Embrace the customer engagement revolution with Cisco contact center solutions and choose a solution customizable enough to meet your needs.

Are you looking for the Best Unified Contact Center Software Solutions for your business? NovelVox offers competitive Cisco Call Center Software solutions to the clients. Improve your productivity and customer engagement with our call center software. Get easy setup, integration and upgrade.

With an integrated contact center, relations with customers can be well managed. At Novelvox we offer the best Contact center software integration products for your business growth.

Align your business with customer’s requirements, with support from Novelvox. For a holistic view of customer information, we offer Cisco finesse agent desktop application. It will offer a single screen view to your agent and integrate all 3rd party applications.

With Avaya CTI, CRM Connector, your agents will fully control all information in your CRM and ticketing systems. Your agent can greet the caller by using their "First Name" without having to switch screens.

Join the next-generation customer journey with Novelvox. With our Cisco contact center integration with CRM, your business will stay ahead of others and provide a satisfactory customer experience. For more information: Call now @ +18885448081.

With Cisco Finesse, you can manage your agents and supervisors via a desktop. NovelVox offers cisco finesse agent desktop that help you to improve the customer care experience. You can easily integrate Cisco unified desktop with any third-party applications.

The main objective for Novelvox is to progress your business and build loyal customers. Cisco Finesse Unified Agent Desktop is designed exactly for this task. It's a one-stop solution that will measure efforts in real-time. Our Cisco unified agent desktop will disseminate details to agents for providing exceptional customer services and enhance agent-customer relationship.

Advance call center wallboards allow agents to manage and stay informed of business goals while being aligned with businesses' goals through alerts broadcasting across the floor. Contact center wallboard software provides real-time performance monitoring for everyone on the floor. For more information: call us @ +18885448081

Basically, a contact center wallboard displays real-time information about the performance of the contact center. Deliver a phenomenal customer experience by meeting their needs at every touchpoint. NovelVox is a very well known Call Center Wallboard provider for every type of business. We have a dedicated team of experts who will help you to reach your business goals.

We offer Cisco Finesse ServiceNow integration to provide a seamless customer experience, allowing call center users to access an enhanced and optimized ticketing interface. By using ServiceNow Cisco integration, you'll be able to identify your caller as soon as the call is connected.

Utilize the dashboard fields in accordance with your needs to make the most of the data and plan your day accordingly. Contact center agent dashboards are applications that offer the ability to monitor how the service is progressing.

By using NovelVox Agent Desktop, you need not worry about time and customization losses. Revamp the effort of agents with Cisco Webex CC Agent Desktop, by equipping them with access to seamless customer information that can be integrated with third-party apps easily.

Boost performance of agents with industry-specific experience. With an open API, you can integrate your Amazon Connect Agent Desktop with the industry's leading third-party applications. Bring agent and customer experience to a whole new level with Amazon Connect Agent Desktop by NovelVox.

Give your agents a heads-up about the caller before they answer the phone. Integrate your Genesys Agent Desktop with the industry's leading third-party applications and increase the efficiency of your Genesys Contact Center.

Using Computer Telephony Integration, or CTI, a phone system can be connected to an agent or supervisor's desktop. NovelVox offers Computer Telephony Integration (CTI) for Cisco CTI, Avaya CTI, Genesys CTI, and Mitel CTI. CTI connectors can be used for many things, including identification, routing, and recording.

Make the most of the dashboard fields based on your needs and plan your day accordingly. Agents can monitor live data through a single dashboard. A Call Center Agent Dashboard provides a central location to analyze and spot emerging trends in call center performance, including KPIs and metrics.

Genesys wallboard software displays real-time metrics to motivate and engage agents for optimal performance. Empower and motivate your agents by providing them with real-time performance stats and metrics of both individual and team performance by NovelVox Genesys Contact Center Wallboard Software.

Using the NovelVox Call Center Wallboard, you can monitor call agents' activities and measure call center performance based on service level agreements. Contact center data is displayed in an engaging format to keep agents and supervisors informed.

Contact center Agent Desktop helps agents build a customer experience quickly and efficiently. NovelVox's Unified Desktop Solution is an essential technology to integrate with Cisco, Avaya, Genesys, Mitel, or Amazon Connect contact centers.