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Updated by Sanjay K on Jul 24, 2020
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Sanjay K Sanjay K
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How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

Today’s customers expect to receive support where they want, when they want, and how they want. As customer expectations have changed and grown more demanding, companies have struggled to keep pace by adding new service options to their catalog. Now it’s very common for a company to offer customer support via several channels, such as email, text, phone, and chat.
https://www.glowtouch.com/how-chat-support-can-positively-impact-customer-satisfaction-and-your-other-service-channels/