salviabhijeet1978-as
HOSPITALITY EDUCATION STUDIES , HOSPITALITY PROJECTS , HOSPITALITY RESEARCH , HOSPITALITY CONTENTS .
What do our guests want to hear without saying by themselves ? .
It’s very simple , they want a genuine greeting from service side when they enter our restaurant . that’s what every guests expect .
Let’s emphasis if we go as a guest in any restaurant , what would we be expecting from the service point of view .
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Creating a memorable experience for your guests and how to implement an effective employee recognition program.The Hospitality Academy provides hotel and restaurant professionals with information and resources to improve performance.
What is communication ?
Communication is simply a two way process in which we share ideas, information or sometimes transmitting verbal or non-verbal transactions.
If there is healthy Effective communication among staff { tem members } than there would be productive relationship among them ., which in return creates healthy working atmosphere .
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We have to professionally sell our signature desserts .
Servers { both captains & waiters } are key part of any restaurant . so to impress our guests we need act professional & sell food products professionally . so servers { captains } should not just be taking orders , but they should be selling the products to our guests professionally.
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As we all know that first impression is the last impression, so why not make use of this saying to its fullest & let’s start impressing our valued guests.
A through hospitality professional is the key tool for building long term customer loyalty.
In these competitive times, it’s very necessary to take the first step, to impress our guests, before others take the advantage of it & move forward.
Always remember:
Good customer service ----- lasting relationship.
Average customer service ----- steady relationship that could be lost.
Poor customer service ----- lost business.
What does guests desire.
Friendliness
Fairness.
Information.
Alternatives.
10 ways to impress our valued guests :
1} commitment of quality service .
by committing to quality service , we could creat a positive experience for our guests .
by this we will go above & beyond our guests expectation .
2} server { f & b personnel } should know our products very well.
3} know your guests .
a servers service approach should be such that , he should know in advance what are his guests needs .
by this habit of proactivity we would surely win over our guests & impress them .
4} treat { greet } all our guests with courtesy & respect .
always remember every contact with our guest leaves an impression.
so greet all our guests at all given point , “ good afternoon ,sir / mam “, “ good evening .” ,
It’s all about enjoying what we do, the way in which we do our work . it’s all about being confident in our work .
Our mood, nature reflects in our work , so always make sure you enjoy what you do rather than just doing it for the sake of doing .
couple of points jotted down to make sure we remain happy will working & our mood doesn’t hamper our work.
As soon as the guest enters our restaurant then :
The host part :
The host greets the guests within the time span of 5 – 8 seconds { greeting upon the time of the day { good afternoon , evening } ,
The host :
Good afternoon / evening sir / mam , welcome to ovenfresh .
{ eye contact very necessary with a smiling face. Needs to ask guest if they are at the restaurant for dining ,if so then the host needs to ask :}
So, let’s get back to basics. Phone skills are an important part of the job. The way you handle your phone is as important as a face-to-face meeting. So take the time to go over some of these basics. Here is my “top ten” phone skills list.
Smiles are the single most important currency in this business. It’s true. Sure, customers want good food in a clean, attractive environment. They’re motivated by good service and attention to detail. But smiles from the moment they walk in the door to the thanks they receive on their way out are what really move the needle in this business.
How is it, then, that we can all remember dining experiences that lacked smiles? In a business characterized by the uncontrollable, smiling is single easiest thing to control. But some people in this business find it difficult to smile. Managers might believe they’ve hired employees to do the smiling, and employees might not be invested enough in the business to care for more click
T : TOGETHER
E : EVERYONE
A : ACHIEVE
M : MORE
THERE IS no “ I “ in the team .
Simply state’ WE’ rather than “ ME “.
Team work divides the task & doubles the success.
Coming together is beginning,
Keeping together is progress,
Values
Customer is first
We will be knowledge driven
We will create extra ordinary products and top quality service
We will use top of the line raw material for all our products
We will follow best receipes, exact procedures and imbide state of the art equipment to maintain consistency
We will handle both raw materials & finished products with great care and respects.
We will maintain strict food safety and hygiene
We will learn and share our learning day by day to help grow everybody
Most fine dining and casual dining restaurants employ a waitstaff to serve and care for the patrons. Servers are an essential part of your concept; they deliver the positive attitude and respect that create a memorable experience for dining guests. Just as a manager should expect a top-notch server, servers need solid training and ongoing support to succeed.
Service which does not have any flaws in it or that quality service which restaurant guest’s expects from a restaurant server.
In this competitive world we have to look for non-defective restaurant service .
Benefits of n.d.r.s {non defective restaurant service} to know more click :
When guests come to our restaurant, we should treat them as if they are friends visiting our home. Treating our guests with care and providing an exceptional place for them to enjoy a meal is part of the reason they will come back to our restaurant again.
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