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The cloud promises to break the age-old IT service management (ITSM) rule of “speed, quality or cost (or fast, cheap, or good) – pick two” by making all three achievable.
The cloud promises to break the age-old IT service management (ITSM) rule of “speed, quality or cost (or fast, cheap, or good) – pick two” by making all three achievable. Of the three, speed is often cited as the most important to a business in a fast-moving, highly competitive market with low barriers to entry. Speed enables experimentation. Experimentation powers innovation. And innovation is a competitive advantage.
Service continuity management is one of the 34 ITIL 4 management practices that was once out of reach for some enterprises due to the cost and complexity. However, the cloud has democratized access to service continuity management capabilities that were once only within reach for multi-million-dollar IT budgets. The inherent availability and durability of cloud services reduce the chance of disaster while new architectures, applications, and operational paradigms give organizations more options to be both more resilient and responsive to disaster.
ITIL 4 best practices are here. How do they impact emerging dominant business delivery methods of today, especially cloud? We have answers.
Find out the three key questions you need to ask first when you’re looking at an AI-based solution for your company to the AI vendors.
AI in airlines can boost passenger experience & streamline operations. Here’s how Pearson Airport, Toronto, improved customer experience with Symphony Summit AI.
