Critical Mistakes To Avoid While Hiring A Translation Services Company

Many scams are operated by those who are either unfamiliar with the industry or the required languages themselves. These are the easiest to spot by the unprofessional tone and grammar in their emails, profiles, and website.

Scams of this type are almost always conducted in some sort of broken English.

A lot of scams involve stealing the resumes or CV’s of actual translators. Look for signs of this like awkward tone changes, font changes, and pronoun shifts in the midst of the document(s).

During personal exchanges scammers will often:

Try to confuse you with many non-essential details.
Request to keep your conversation confidential.
Attempt to hurry your decision making.

If you are going to be trusting a translation service, you should look for reviews from those who have done the same. See what the experiences of others have been. If you can’t find any reviews, this is another red flag.

The same goes for actual examples of past work. Most agencies should be happy to give you an example of something they have worked on previously.

A translation service is often involved in many intimate or financially relevant communications and needs to be highly trusted. Government agencies and academic institutions will often provide certifications for individual translators and agencies in order to ensure a translation service lives up to this standard.

Professional translation services will usually make an effort to emphasize their credentials and certifications, but you should double-check any information or contacts they give. Ensure this information is consistent across any platforms they appear on, and ask them about it when you speak to them.

Scrutinize this information and look for any excuse to contact the organization that handed out the certification.

Many new buyers of translation services underestimate the amount of detail involved in hiring the right translation agency. Often, these companies do not have a detailed Request for Proposal (RFP) that clearly describes all of their needs.

If you are looking for translation services, you should think about what exactly needs to be translated. Is it text only? Is it images with embedded text? Is it tables or charts? Will you be translating into multiple languages or just one? What is your timetable? Lack of detail in the RFP can lead to an inaccurate quote, an extended timeline, and even unacceptable translations. Make sure you ask the right questions and make sure the translation agency has detailed forms to fill out that will help get all the details of the project right the first time.

Neglecting to ask for references is a mistake that can easily be avoided. It is easy enough to find a “professional” translation agency, but it is always best to look beyond their glossy literature and fancy website. By asking for references, you will see how fast the agency is likely to respond to your requests, if at all. This can give you immediate insight into the agency’s abilities.

Remember to follow through and call the references. The references should have given their permission to be called, so you won’t be imposing. Here’s a short list of questions you can use as a starting point, but feel free to modify it to better suit your needs.

On a scale of 1 to 10, how would you rate your overall experience with your translation agency?
If they aren’t a 10, why is that? What are their strengths? What are their weaknesses?
Are they responsive? Did they stick to the agreed-upon timelines?
Were you happy with the quality of the work?
Were there any hidden charges? Were their rates competitive?

Some translation buyers fail to ask if the agency they have chosen has experience translating the languages requested.

You can ask an agency if they can translate from English into Language X and they will likely give you an emphatic “Yes!” However, if you ask them if they have translated into that language before, you might be in for a surprise. Don’t take any chances. Make sure the agency has experience working with the languages you are requesting.

Many companies that are looking for translation services end up making their decision based solely on price. Remember the old saying, “You get what you pay for.” If a translation agency’s price is low, the quality of translation is most likely going to match its price.

Always ask your translation agency how they verify the qualifications of their translators. Do they have them submit samples? Are their translators certified? How are they certified? What requirements do they have in place to ensure you get the highest quality translation possible? Do they have a Quality Assurance process at all? Making sure you know all of these things before you decide to hire a translation agency could save you large sums of money in the long run, especially if the quality of the translation is so bad that the project has to be redone.

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