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Updated by symphonysummit-reports on Feb 23, 2020
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Defining Industry Terms: ITIL, ITSM and ITIL 4

ITIL is a standard of global best practice in IT service management (ITSM). ITIL has traditionally been used by IT organizations and, until the 2019 ITIL 4 update, it was predominantly focused on IT service management. As such, some people think of ITIL and ITSM as interchangeable terms.

Defining Industry Terms: ITIL, ITSM and ITIL 4 - Symphony SummitAI

What is ITIL and ITSM? What has changed after ITIL 4? We cover the recommended management practices, guiding principles and more.

Reinventing IT Service Management Automation - Symphony SummitAI

Download this report conducted by EMA to understand how organisation can be benefited from AI, automation, analytics & their power to transform ITSM.

Symphony SummitAI in the News: Chatbots vs. Digital Agents

Not all chatbots are created equal. Some use AI, & some are AI-enabled but really are scripted. Know the difference between scripted chatbots and true digital agents.

4 Things IT Service Desk Managers Need to Know About AI - Symphony SummitAI

Here are 4 important AI adoption key points that IT Service Desk Managers should know about AI before adopting the technology into their IT service management.

Symphony SummitAI got Recognized by Customers on Gartner Peer Insights for ITSM

Symphony Summit got recognized as Gartner Peer Insights Customers Choice for ITSM in Nov-18, it also got placed in the Customers Choice Zone of the Feb 27, 2019.