symphonysummit-reports
ITIL is a standard of global best practice in IT service management (ITSM). ITIL has traditionally been used by IT organizations and, until the 2019 ITIL 4 update, it was predominantly focused on IT service management. As such, some people think of ITIL and ITSM as interchangeable terms.
What is ITIL and ITSM? What has changed after ITIL 4? We cover the recommended management practices, guiding principles and more.
Download this report conducted by EMA to understand how organisation can be benefited from AI, automation, analytics & their power to transform ITSM.
Not all chatbots are created equal. Some use AI, & some are AI-enabled but really are scripted. Know the difference between scripted chatbots and true digital agents.
Here are 4 important AI adoption key points that IT Service Desk Managers should know about AI before adopting the technology into their IT service management.
Symphony Summit got recognized as Gartner Peer Insights Customers Choice for ITSM in Nov-18, it also got placed in the Customers Choice Zone of the Feb 27, 2019.
