Jason Price
Call and contact centres are a constant source of change, discussion and advice. Here's a list of information sources that help contact centre professionals with practical tips that improve their operational performance.
Customer service and sales training articles, ideas, and advice from leaders in training and consulting, Impact Learning Systems.
Call Centre Hints and Tips to improve your contact centre
Due to its massive success since it has launched, LiveEngage was named amongst the winners for the Best New Business Intelligence and Best Marketing Solution. For those who don't know what liveperson is all about, they are a massive provider of real time intelligent engagement solutions that not only improve customer experience, but also increase ...
I was asked in a forum about something not long ago that got me thinking, I talk a lot about customer service metrics, and how to measure them, and I talk about long term repeating goals that should be pursued. But, have I really talked about customer service KPI at any length?
