symphonysummit-reports
The new ITIL 4 service management best practice guidance contains 34 “management practices” for IT service management (ITSM). And while ITIL 4 now recognizes the need to manage IT services in a cloud delivery model context, how well does the Foundation content released to date support ITSM in a cloud environment?
The new ITIL 4 service management best practice guidance contains 34 “management practices” for IT service management (ITSM). And while ITIL 4 now recognizes the need to manage IT services in a cloud delivery model context, how well does the Foundation content released to date support ITSM in a cloud environment?
The most recent ITIL best practice guidance – ITIL 4 – contains 34 “management practices” for IT service management (ITSM). But how do these ITIL 4 management practices apply to the cloud delivery model? This monitoring and event management blog is part of a series that looks at a range of the ITIL 4 management practices through the prism of cloud (and in terms of both service delivery and support).
When assets aren’t being used to their full potential, the whole business suffers. Organizations don’t get the optimal value from the information, systems and hardware they own, which reduces overall productivity and employee satisfaction in addition to wasting finances. It’s become something of an epidemic: research finds that 80% of IT assets are underused.
Technology shifts have made it easier for organizations to manage their own IT in-house. At the same time, more vendors are entering the managed services market. And the business model between Managed Service Providers (MSPs) and customers is changing. What’s an MSP to do?
Even though we pay close attention to the needs of our customers and prospects as we develop solutions to their business challenges, it’s nice to get third-party validation now and again that we’re on the right track.
