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Updated by Atul Kumar on Jan 05, 2020
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Atul Kumar Atul Kumar
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Frequently Asked Questions about physiotherapy

Our philosophy at Hillcrest Physiotherapy Clinic is to provide each patient with the best care possible in order for them to reach their goals as quickly as possible.

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WHAT IS PHYSIOTHERAPY?

"Physiotherapy is the primary health care profession that promotes wellness, mobility, and independent function. Physiotherapists have advanced understanding of how the body moves, what keeps it from moving well, and how to restore mobility."

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DOES INSURANCE COVER IT?

If you have extended health benefits, have been injured as a result of an automobile accident, or have a claim under WSBC (previously WCB), then you will likely have all of your treatment paid for. If you are using extended health benefits, check the details of your coverage in your Extended Health Manual, or speak with your Human Resources department.

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DO I NEED A REFERRAL FROM MY DOCTOR?

No referral is necessary to participate in physiotherapy treatment. However, if you are on an ICBC claim, work related claim than you will need a referral from doctor. Extended health coverage patients are advised to check the details of their extended health benefits as some plans may require a physician's referral in order to get treatment costs reimbursed.

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HOW LONG DOES A TREATMENT SESSION TAKE AND HOW MANY APPOINTMENTS DO I NEED?

New physiotherapy patients have about 1 hour session and follow up treatments are 40-minutes. All appointment times are one-on-one with your physiotherapist. for more info visit - https://www.hillcrestphysio.com/Education/a~9756/article.html

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WHAT HAPPENS AT MY APPOINTMENTS?

At your initial visit, your physiotherapist will conduct an interview and a physical evaluation. This will be followed by your first treatment so you can immediately benefit from your experience at our facility.

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WHAT DO I NEED TO BRING WITH ME?

We ask our patients to wear clothing appropriate to the type and area of injury. Shorts and a t-shirt or tank top is usually sufficient. Please bring any medical documentation you feel may be helpful in your treatment planning to your appointments.

  • Our philosophy at Hillcrest Physiotherapy Clinic is to provide each patient with the best care possible in order for them to reach their goals as quickly as possible. Our professionals treat each of our clients with one-on-one, quality care, helping them achieve a healthy and full recovery.

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