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Updated by Joanna James on Mar 07, 2023
Headline for 7 Things to look for in a managed IT service provider- For smoother operations
Joanna James Joanna James
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7 Things to look for in a managed IT service provider- For smoother operations

When you are on the lookout for a managed IT, service provider, here are a few things you must remember.


Availability of the provider

Nobody works 24 hours a day at a stretch, but it is not the same with a computer network. Therefore, your IT provider should be available 24/7. When choosing any services offered for this industry, you must make sure that your IT service provider is available for you at all times as your business completely depends on it.


The response time and the server speed

Apart from being available and on-call 24/7, the IT service provider must also respond quickly and handle any issues with speed. They must not be forwarding all your calls and complaints to a call centre but should be actually responding to them in a timely manner. For this kind of behaviour, it is better to go for top IT services companies to get the best response time. If you are looking for managed IT services in Sydney, you might want to take a look at XnetIT Australia.


The annual budget planning for IT services

A good service provider will sit down with you, have a meeting and help you with your technology planning for the company's future. You both must exchange your expertise for the best yearly planning and look for ways for you to save money and still be up to date on technology. Thus, your IT services provider must be looking out for your interests and their's too.


Disaster recovery and planning

Things happen without warning in any kind of business industry, especially if it is a natural calamity like a weather disaster. You could also be hit with power outages and vandalism. You must have a plan in case some of these things happen and a good IT services provider will help you plan for the future by helping you protect your data and making sure that your business and services can recover from any such event.


Employee support

Introducing new technology to any company will not happen if the employees are having a hard time getting the hang of it. Therefore, if your employees are struggling with the updated technology or any new process, they cannot get their jobs done efficiently. You need to make sure that your IT managed services provider will be available at all times to provide quick answers and help them out so that your employees can get back to work fast.


Proactive maintenance

Every company is busy and growing every single day and thus, people tend to only fix issues once they arise. Your IT services provider must make sure that you are running the updates you need to at least on a weekly basis so that you can avoid problems later. Putting off software updates is a bad idea when you are running a firm like this.


Security testing

Apart from providing great managed services, the provider should also be able to protect your network from hacking and cybercrime.

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