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Updated by Matt Laurenceau on Apr 21, 2013
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8 items   6 followers   24 votes   1.96k views

Community Mgr Hangouts: Topics

Topics for Google Hangout sessions between Community Managers willing to share lessons learnt.

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How to attract SMEs?

How to attract SMEs?

Each community needs leaders, gurus that will educate others. How to find them?

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First steps for a successful Community

First steps for a successful Community

What are the first steps needed to create a successful Community? Talk with users? Seeding? Driving social traffic? Securing SMEs? Having Exec Support?

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Executives? Needed? How to have them?

Executives? Needed? How to have them?

Are Executive needed on a Community? Will other users shy away? If we want them, how to motivate them to engage?

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Onboarding New Users?

Onboarding New Users?

How to make sure that new users feel comfortable, and are willing to engage, and come back?

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Should Blog comments be moderated?

Should Blog comments be moderated?

Some Communities do not even allow comments, others moderate each comment before it appears. Impact on User Experience?

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Email still useful?

Email still useful?

We all agree that social collab is far more scalable than Email. Should Community Mgrs stop to use Email?

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Making use of Communities within IT

Making use of Communities within IT

Should IT departments leverage social tools to interact with their employees and providers?

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Internal OR External (chicken and egg)

Internal OR External (chicken and egg)

Should the Community be created externally first (Customers, Partners, Propects...) or internally (employees collaborating)?