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Updated by Hanna Norris on Nov 14, 2019
Headline for Tips to Improve the Restaurant Customer Service
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Hanna Norris Hanna Norris
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Tips to Improve the Restaurant Customer Service

Do you want to improve your restaurant customer service? Check out these fantastic restaurant customer service tips to make guests fall in love with your restaurant.

1

Greet your Guests with a Smile

Greet your Guests with a Smile

It’s a restaurant staff that interacts more with the customers, so they need to leave a good impression on them. Also, there is a saying that the first impression is the last. From greeting the customers to confirming their table booking to showing customers the table, your staff needs to master the art of greeting your customers.

2

Serve the food properly

Serve the food properly

Give proper training to your restaurant about how to present or serve the food to the guests properly.
For instance, no customer likes it when the waiter serves the drink while holding it from the rim.

3

Maintain eye contact with the customers

Maintain eye contact with the customers

Eye contact makes a huge difference; customers feel that they are being heard and welcomed. Good eye contact will not make a guest fussy while waiting for the order. Train your staff to make prolonged eye contact, this will make them appear confident and will keep your customers engaged.

4

Interact with the customers

Interact with the customers

Train your staff to interact with customers. Sometimes customers are not able to make choices, so the server can help them in deciding between the two. The server could recommend them the most popular meal. In additions, helping customers place their orders is a good opportunity for upselling the high-profit margin menu items.

5

Refill the drinks on time

Refill the drinks on time

Train your staff to ask for another drink the customers, when they have a third of it left. If they ask later, then your customer might not order, and you lose the opportunity to sell one more drink. So, it is essential to offer beverages at the right time.

6

Implement & take orders with a restaurant online ordering system

Implement & take orders with a restaurant online ordering system

Implement a restaurant online ordering system. An online ordering system will help your restaurant staff to take and process the orders more efficiently.
As a restaurant owner or manager; you have to train your staff to process online plus offline food orders.

7

Answer the phone promptly

Answer the phone promptly

The host of a restaurant is usually the one responsible for answering the phone. Make sure you answer the phone promptly and professionally. State the name of the restaurant, your name, and ask the caller how you can help them. Politely ask if you can put them on hold if you’re busy

8

Prepare for bookings timely

Prepare for bookings timely

If a customer books a table online with restaurant food ordering app or even on phone calls. Then, your restaurant staff has to prepare the pre-booked table for the guests.

9

Apologize to your customers if they have had to wait long

Apologize to your customers if they have had to wait long

Most customers expect to wait at least 15 minutes to be seated at a restaurant, especially if they didn’t have a reservation. If your guests have waited much longer than that, offer a sincere apology as you show them to their table.

10

Offer a friendly farewell to your guests

Offer a friendly farewell to your guests

Restaurant staff is the first, and the last person guests will have contact with, so offer a friendly farewell to guests as they walk out the door. This will help them leave feeling like they had a pleasant dining experience.