kirti padiyar
Loyal customers play role of brand ambassadors, The more you gain the more your business will gain growth.
Here I am sharing the top six ways you can convert your existing customers to highly payable loyal customers.
Six ways to gain customer loyalty in your business, follow this and you'll get the best result with high ROI.
Have clear and consistent communication with your customers. Make them realise you're noticing them and really care about them.
Opting for a customer loyalty program is the best option to give reward customers for making a purchase. This is the best way to encourage the customer to make purchase more and more.
After a customer visited for the first time, make sure to get timely followups for better engagement. Personalised SMS marketing campaign performs this task very well. Analyse your customer's buying behaviour and target them with the right marketing campaign.
Always remember, don't be fake while giving promised to the customers. Promise what you actually can do and try to be excellent and perform better than customer's expectation. this will save your brand from negative publicity.
Feedback always clarify what your customer's perception about you, so don't forget to ask for feedback that will lead you toward future improvement. If possible go for the best customer feedback software which is easy to access and provide analytics also.
After getting your customer once, it is your duty to make them repeat customer. Keeping customer engaged with different customer engagement software such as CRM software, loyalty program, referral and much more increase customer retention. and as per a study, 5% increase in customer retention through a loyalty program can increase business growth by 25% to 95%.
