You must be prepared to respond quickly to customer contacts in the language of the Amazon marketplace website in which you are registered to sell. Customers expect prompt, helpful service when they have questions or concerns about your products. You should have customer service specialists who (i) understand your products, (ii) know where the customer’s product is and when it will be delivered, and (iii) are able to respond quickly (but in any case within 24 hours) to customer email contacts in the language of the Amazon marketplace website in which you are Reactivate Amazon Seller Account
.