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Updated by Kiran Mehra on Sep 02, 2019
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Kiran Mehra Kiran Mehra
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Top 10 BPO Companies in India

Year on year several BPO companies join the dynamic global BPO market. The fast evolving Indian BPO industry is one of the largest ones in the global BPO market. It’s a competitive market and it is challenging for a BPO company to make its mark as a key player.

And then there are BPO companies in India that have risen to the challenge and have emerged as remarkable leaders of the industry. We bring to you a list of the top 10 BPO companies in India.

1

Teleperformance

Teleperformance

One of the Top 10 Global BPO list is Teleperformance. This company is a real pioneer when it comes to Business Transformation Services and Differentiated Digital Experience.
Teleperformance is the new division of $5.3 billion company, Teleperformance Group – the world leader in Omnichannel customer experience management. A leading business services and business transformation solutions provider, Teleperformance significantly strengthened its core expertise across Robotic Process Automation, Artificial Intelligence & Analytics.

This specialist unit has over 70,000 staff servicing over 190 customers across the world, committed to delivering transformational benefits across BFSI, New Economy & Retail, Travel & Hospitality, Healthcare & Telecommunications. TP also has a rich source of consulting with over 400 highly skilled data scientists, business & process consultants already on board. Often Ranked as #1 BPO company in India.

9

Genpact India Pvt Ltd

Genpact India Pvt Ltd

Genpact has its focus on delivering the best in quality and customer satisfaction. It is a business process outsourcing (BPO) and information technology (IT) services company. Since its inception in 1997 it has established itself as a trusted customer engagement Business Process Outsourcing company that has quickly grown to the top of the charts. With its presence in more than 25 countries globally, it services 100+ of the Fortune Global 500 brands.

In the era of offering the best services to keep the customers happy and engaged, Genpact offers the following services for Business Processes – Risk Management, Industrial solutions, Technology Management, Banking and Financial and Human Resources. Genpact India Pvt Ltd is often recognized as a forerunner in the Top 10 Global BPO’s listing. As one of the largest BPO’s in India it employees more than 65,000 workforces. Based out of Gurgaon, Haryana; their business units operate out of major metro cities in India.

10

Tata Consultancy Service Ltd

Tata Consultancy Service Ltd

Tata Consultancy Services Limited (TCS) is a multinational Business Processes and information technology (IT) service, consulting company with its headquarters based out of Mumbai, India. It is a subsidiary of the Tata Group and listed in the Bombay Stock Exchange and National Stock Exchange. It operates in 46 countries.
The BPO division of Tata Consultancy Services (TCS) is an established name in the BPO industry space in India. The BPO division alone is accountable for making 12% of the company’s total revenue. TCS BPO grades amongst the Top 10 Global BPO and IT services providers in the world.

Services offered by TCS range from enterprise services, platform solutions, analytics & insights services, etc. TCS BPO has carved a niche in the sector through superlative customer services.
With its core business being IT, TCS does but the company advances some great Business and technology solutions for BPO services as well. With a strong workforce of 35,000 employees working out of business units in Mumbai and Bangalore, the company has a strong presence in the domestic market with its core services being Business Process Outsourcing.

11

Wipro BPO

Wipro BPO

Wipro believes in creating value solutions that create meaningful customer relationships through better customer insights and interactions. Founded in 1945 in Mumbai, Maharashtra, it is headquartered in Bangalore, Karnataka. With its presence in more than 175 cities, 61 countries and 6 continents, it’s an iconic brand in the Information Technology Sector. 2002 marked Wipro’s arrival into the BPO industry and very quickly it made its presence felt with its industry expertise that drove operational excellence and transformation capabilities.

Wipro’s range of professional services include customer management services, supporting businesses through human resource outsourcing and knowledge services.
Wipro BPO and TCS are both IT companies but also have huge presence in the BPO industries. With a staffing strength of over 146,000 the brand has branches in 20 cities spanning across India, servicing over 900 large enterprise corporation clients in IT, Business consulting and outsourcing.

12

Aegis Customer Support Services Ltd

Aegis Customer Support Services Ltd

Aegis has been delivering best-in-class customer experience management services for some of the world’s largest companies since 1985. Through our experience, we have identified and developed best practices for delivering levels of technical support that fit our clients’ ever-changing needs. Aegis delivers high-quality, customized support solutions which helps businesses from developing customer connections to make strategy, for all stages of the customer lifecycle, from basic troubleshooting to advanced technical support.

With its operations across the world, its established itself as one of the Top 10 BPO in India. This Essar owned company, offers solutions and services in varied sectors such as Energy and Utilities, Retail, Technology, Telecom and Healthcare. It’s core services would cover Business Process Outsourcing for both the domestic and international market.

13

WNS Global Pvt. Ltd

WNS Global Pvt. Ltd

WNS (Holdings) Limited (NYSE: WNS) is one of the well-recognized global Business Process Management leader. Ranked amongst the top BPO companies in India, it services business value to 200+ clients globally by merging operational excellence with deep domain expertise in core industry verticals, that would span from banking and financial services and insurance, healthcare, consulting, manufacturing, retail and telecom, shipping and logistics, travel, leisure, and utilities.

The multinational business process management and outsourcing company came into existence in 1996. Earlier in the days it was an in-house unit of British Airways and was branded as WNS World Network Services. Following which in 2003 the company ventured into offering Business Process Management solutions to clienteles belonging to other industries as well. With 39 delivery centers located across different geographies.

14

Firstsource Solutions Ltd

Firstsource Solutions Ltd

With its headquarters in Mumbai, Firstsource Solutions, is a public listed company in NSE and BSE. The leading BPO offers business process outsourcing services. The company is public listed in NSE & BSE. It is one of the largest BPO’s in India and provides customized business process management to customers in the sectors of banking and financial customer services, healthcare, telecom and media. It services clients listed in the Fortune 500 healthcare companies, financial services and telecommunications.

One of the best in the league, Firstsource offers outsourcing services in India since 2001. With its focus on innovation and value added business process management services across the various phases of a customer lifecycle, Firstsource Solutions Ltd. has been one amongst Best Global BPO India. They leverage well-tuned processes and innovative Intellectual Property-based products to simplify complex business processes.

15

Infosys BPO

Infosys BPO

Established in April 2002 Infosys BPM focuses on integrated end-to-end outsourcing solutions. Infosys BPM the business process management is a subsidiary of Infosys. Other than India it has its global presence in Poland, Czech Republic, Netherlands, Ireland etc. The company is offering outsourcing and business transformation. A subsidiary of Infosys it came into existence in 2002 and as a BPO is recognized as one of the leading BPOs of the country. Winner of the National Quality Excellence Award, Infosys BPO has a global presence.

With expertise in the field of human resource outsourcing, finance & accounting, customer service outsourcing, legal process outsourcing, sourcing and procurement outsourcing, digital business services and business transformation services it has a diverse client base it has partnered with.

16

Accenture Solutions Pvt. Ltd (BPO)

Accenture Solutions Pvt. Ltd (BPO)

Accenture is a multinational professional services company that provides services in strategy, consulting, digital, technology and operations.

Accenture BPO’s developed delivery capabilities—backed by a Global Delivery Network located across 50 countries—they endeavor to deliver consistently high levels of performance, at the scale the clients need. Accenture is a steward of the BPO industry, making a real difference to the way their clients operate globally, every day. Their services touch the lives of millions.

17

EXL Service

EXL Service

Founded in 1999 EXL Service has its headquarters based out of New York City. Rohit Kapoor and Vikram Talwar are the founders of this company that offers services such as Business Process Solutions – Operations Management, Analytics and Technology Platforms.

Servicing clients from industries like financial services, banking, insurance, travel industries and transportation EXL Service is an IT, Outsourcing and business transformation expert in the industry. They offer their services from 30 global delivery locations spread across Asia, Europe, America, Australia and South Africa.