Zendesk integration with WhatsApp and their Features.

Zendesk announced integration with WhatsApp on Aug 1, 2018. It allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk.
Via WhatsApp, an open platform they can really help Zendesk to get on touch with the customers face to face. This will help them to create a bond with masses. Customers also want to connect and interact with the businesses as easily as interacting with their friends and family. Both parties need to communicate easily and hassle-free to maintain a good and long term relationship between them.
Zendesk and WhatsApp are now able to offer a faster and more convenient mode of communication. It helps to handle more inquiries daily than normal with the integration of WhatsApp and Zendesk, which is much faster than traditional methods.

Target Integration is an authorized partner of Zendesk and provides you the integration between Zendesk and WhatsApp. It helps you to implement and customize the application as per your business process and requirements.

Zendesk Guide is more than just a collection of articles. It’s a smart knowledge base that helps you capture and leverage your team’s know-how.t helps build a customised self-service destination to empower customers to help themselves. You can organise your articles in multiple levels including Categories and Sections so it’s easy for your customers to find what they need.

Create articles including media like photos and video with the WYSIWYG editor. It’s as familiar as the applications you use in your personal life. Understand how your knowledge base content evolves over time. See a list of edits and changes, so you can always be up to date with the latest revisions.

Zendesk chat is of the view that a chat is worth a thousand emails. You can add chat to your website or connect your messaging channels and start talking to customers within minutes. Chats and Messages let you help customers in real-time, which increases customer satisfaction and as we all know that satisfied customers are happier customers. Happier customers are three times more likely to make a purchase when you proactively send them a message.

Zendesk Support acts as a help desk that helps you track, prioritize, and solve your customer interactions with ease. Zendesk Support allows customers to connect with you through web or mobile and also feature of ticket forms.

Target Integration is a renowned name in the arena of CRM & ERP solutions and works with an aim to provide the best Business Management System to its clients. It specializes in automating your business processes using innovative technical solutions.

In order to help its clients attain significant results, in the past, the firm has partnered with the knowns like Microsoft, Odoo, Zoho CRM, CloudYogi, VTiger, LeadSquared, and many more.