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Updated by Lucy Benson on Jun 24, 2019
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Lucy Benson Lucy Benson
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Humans Vs. Chatbots

Live Chat Agents Vs Chatbots to Provide Best Customer Service

Website at https://www.realinteract.com/live-chat-agents-vs-chatbots-to-provide-best-customer-service/

There is a difference between Chatbot and Live Chat. Chatbots are Artificial Intelligent computer programs that answer queries via chat interface, whereas, live chat is carried out by a human. In this article, we are going to shed some light on live chat agents vs chatbots to provide best customer service.