Stephen Alexander
Books that I have read or want to read that are specifically about or generally influence my thinking about ITSM (and Management).
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, Second Edition [Charles T. Betz] on Amazon.com. FREE super saver shipping on qualifying offers. Information technology supports efficient operations, enterprise integration, and seamless value delivery
Guide to the Universal Service Management Body of Knowledge (USMBOK) (USMBOK Publication Series) [Ian M. Clayton] on Amazon.com. FREE super saver shipping on qualifying offers. The foremost responsibility of a service management professional is to understand the working elements of a service management system and service organization
How to Measure Anything: Finding the Value of Intangibles in Business [Douglas W. Hubbard] on Amazon.com. FREE super saver shipping on qualifying offers. Anything can be measured. This bold assertion is the key to solving many problems in business and life in general. The myth that certain things can't be measured is a significant drain on our nation's economy
ITIL Service Strategy 2011 Edition [Cabinet Office] on Amazon.com. FREE super saver shipping on qualifying offers. The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals
ITIL Service Design 2011 Edition [Cabinet Office] on Amazon.com. FREE super saver shipping on qualifying offers. The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements
Planning to Implement Service Management (It Infrastructure Library) [Ogc] on Amazon.com. FREE super saver shipping on qualifying offers.
Foundations of IT Service Management: based on ITIL (English version) [Jan Van Bon] on Amazon.com. FREE super saver shipping on qualifying offers. The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support
Designing and Transforming IT Organizations: Roles, Responsibilities and Organization Structures [Job Ten Hagen, Inform IT] on Amazon.com. FREE super saver shipping on qualifying offers. Designing and Transforming IT Organizations is the introduction book to a series of (initially) six books that will provide background considerations
Kanban and Scrum - making the most of both [Henrik Kniberg, Mattias Skarin] on Amazon.com. FREE super saver shipping on qualifying offers. Scrum and Kanban are two flavors of Agile software development - two deceptively simple but surprisingly powerful approaches to software development. So how do they relate to each other? The purpose of this book is to clear up the fog
The Mythical Man-Month: Essays on Software Engineering, Anniversary Edition (2nd Edition) [Frederick P. Brooks Jr.] on Amazon.com. FREE super saver shipping on qualifying offers. Few books on software project management have been as influential and timeless as The Mythical Man-Month. With a blend of software engineering facts and thought-provoking opinions
Real Business of IT: How CIOs Create and Communicate Value [Richard Hunter, George Westerman] on Amazon.com. FREE super saver shipping on qualifying offers. If you're a general manager or CFO, do you feel you're spending too much on IT or wishing you could get better returns from your IT investments? If so
Defining IT Success through the Service Catalog (Pink Elephant Guides) [Rodrigo Flores, Bill Fine, Troy DuMoulin] on Amazon.com. FREE super saver shipping on qualifying offers. This book covers Service Catalog fundamentals the use of Service Catalogs as a core IT tool covering the services themselves
Taming Change With Portfolio Management: Unify Your Organization, Sharpen Your Strategy, and Create Measurable Value (Management Management Techniqu) [Pat Durbin, Terry Doerscher] on Amazon.com. FREE super saver shipping on qualifying offers. Taming Change with Portfolio Management is a powerful presentation of the cutting-edge discipline of portfolio management applied to organization-wide change events. The most effective leaders approach change as a powerful force to be anticipated and leveraged. They tame change by managing it in a comprehensive and systematic way. Portfolio management offers proven tools and techniques to unify how an organization harnesses the power of change to create measurable value. Taming Change begins with an introduction to the relentless change that impacts our personal and professional lives. It then provides practical steps to effectively use your organization's capacities to meet the dynamic demands that it faces. Finally
The Checklist Manifesto: How to Get Things Right [Atul Gawande] on Amazon.com. FREE super saver shipping on qualifying offers. In his latest bestseller, Atul Gawande shows what the simple idea of the checklist reveals about the complexity of our lives and how we can deal with it.The modern world has given us stupendous know-how. Yet avoidable failures continue to plague us in health care
IT Governance: How Top Performers Manage IT Decision Rights for Superior Results [Peter Weill, Jeanne Ross] on Amazon.com. FREE super saver shipping on qualifying offers. Firms with superior IT governance have more than 25% higher profits than firms with poor governance given the same strategic objectives. These top performers have custom designed IT governance for their strategies. Just as corporate governance aims to ensure quality decisions about all corporate assets
Freedom from Command and Control: Rethinking Management for Lean Service [John Seddon] on Amazon.com. FREE super saver shipping on qualifying offers. "Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers." An adherent of the Toyota Production System
The Big Switch: Rewiring the World, from Edison to Google [Nicholas Carr] on Amazon.com. FREE super saver shipping on qualifying offers. Future Shock for the Web-apps era.... Compulsively readable—for nontechies
IT Savvy: What Top Executives Must Know to Go from Pain to Gain [Peter Weill, Jeanne W. Ross] on Amazon.com. FREE super saver shipping on qualifying offers. Digitization of business interactions and processes is advancing full bore. But in many organizations
Leading Change, With a New Preface by the Author [John P. Kotter] on Amazon.com. FREE super saver shipping on qualifying offers. The international bestsellernow with a new preface by author John Kotter.Millions worldwide have read and embraced John Kotter’s ideas on change management and leadership. From the ill-fated dot-com bubble to unprecedented M&A activity to scandal
The Deming Management Method [Mary Walton, W. Edwards Deming] on Amazon.com. FREE super saver shipping on qualifying offers. Whether you're the owner of our own small business, a middle manager in a mid-sized company, or the CEO of a multinational
Out of the Crisis [W. Edwards Deming] on Amazon.com. FREE super saver shipping on qualifying offers. Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted
First, Break All the Rules: What the World's Greatest Managers Do Differently [Marcus Buckingham, Curt Coffman] on Amazon.com. FREE super saver shipping on qualifying offers. The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences
Introduction To Real Itsm [Rob England] on Amazon.com. FREE super saver shipping on qualifying offers. This humorous book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment
IT Service Management Global Best Practices Volume 1 (english version) (Pt. 1) [Editorial Board] on Amazon.com. FREE super saver shipping on qualifying offers. This unique guide is written by industry thought leaders giving the inside track on new practices that could radically change IT Service Management in the next few years. IT Service Management Global Best Practices Volume 1 is written by leading experts from many countries (UK
The Essential Drucker: The Best of Sixty Years of Peter Drucker's Essential Writings on Management (Collins Business Essentials) [Peter F. Drucker] on Amazon.com. FREE super saver shipping on qualifying offers. Father of modern management, social commentator, and preeminent business philosopher, Peter F. Drucker analyzed economics and society for more than sixty years. Now for readers everywhere who are concerned with the ways that management practices and principles affect the performance of organizations
