Starc Maxwell
Nothing frustrates your customers more than calling your business for an imperious issue and waiting forever for someone to pick up.
A call answering service can help you cope with this condition, increase customer satisfaction, and keep track of the calls that your business gets.
Check out five businesses that got very positive results using such services.
For a non-profit health plan provider like MEDICA, being able to give their customers information in the right time identify their quality. When dealing with a health plan, customers are sure to have a lot of questions. Keeping in mind MEDICA decided that they needed the support of a 24/7 live answering service.
Community Care helps people by providing quality mental treatment and care they need. Serving half the counties in Pennsylvania, their customer call center service is open 24/7 with 47 agents working in shifts on 72 different lines. They took the help of a Call Service agency, and with their help, applied a post-survey product.
Arizona Community Physicians is subject to provide comprehensive outpatient services. They are responsible for receiving patient calls and come up with them with prompt and accurate medical attention.
In their business, every second count and can protect a person’s life. To manage these important calls and provide the patient with quality service, they solicited the help of telephone answering service.
Forte Holdings is responsible for technical support. Without any help, Forte Holdings was not able to handle their massive number of calls. Doubling staff and give each employee the proper training was not an efficient way to deal with that's why this led them to a partnership with a call service.
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