Chris Knight
Chatbots are making huge waves when it comes to customer services, saving people time and businesses money. Here are some of the world's leading examples.
Bank of America has some 66 million customers, of which 36 million are active digital banking users, including over 26 million mobile users. Some 6 million (as of March 2019) of them benefit from using chatbot Erica, introduced in 2016, who has completed more than 35 million client requests, saving customers time. Recent features in the award-winning mobile app, include several new Erica insights that offer clients personalized, proactive guidance to help them stay on top of their finances.
Royal Dutch Airline (KLM)'s chatbot BlueBot (BB for short) has been helping fliers since 2017 on Messenger and Google Assistant, helping them book tickets and acting as a boarding pass in a step up from typical chatbot utility. With live agents to pick up any problematic queries, BB is part of the airline's cutting-edge social media strategy as it seeks to stand out from other airlines.
Utilities around the world are adopting bots to handle the huge number of customer queries from end users, contracts and other agencies. Rammas represents Dubai's DEWA and is one of the first to use Google AI and is barely two years old. Operating on DEWA’s website and iOS & Android apps, Facebook, and Amazon’s Alexa service, it has handled over 1.5 million conversations, dealing with billing and help save water in the desert kingdom.
Rammas was recently awarded a ‘BIG Innovation Award’, presented by U.S.-based Business Intelligence Group (BIG), to recognize organisations, products and people that are bringing new ideas to life.
Oracle has millions of IT and business customers around the world, and they would expect a tech vendor to have a chatbot presence to help out with queries. Enter Oracle Digital Assistant, launched in late 2018, it helps enterprise customers solve business issues, IT tech support and other queries they might have, be it in a browser, using a voice interface, or on Slack, Facebook Messenger, WeChat and Amazon Alexa, depending on what the business prefers to use.
Find more examples of the best bots here. The customer service chatbot is an increasingly common feature on websites, apps and social media to help your users and drive engagement, essential for businesses large and small to help drive loyalty and efficiencies.
