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Updated by Kapture CRM on Feb 14, 2020
Kapture CRM Kapture CRM
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Customer Service Software

Kapture CRM Software helps to build your customer sales and service through online for all small business and large enterprise & enables business growth from anywhere.


Turn Customer Dilemma into Delight with Smart Service Center Automation

A service center CRM or service center software automate and streamline different service center operations. Get the complete workflow to manage customer calls, field tasks, spares and daily maps in the shortest time.

Why Your Customer Service and Marketing Team Need to Join Hands

In this article we look at the ways in which you can benefit by building a relationship between marketing and customer service.

5 Customer Service Skills that Make a Great Customer Service Employee

Customer service employee need to handle different customer queries of varying nature. A clear Customer service employee evaluation and selection criteria makes the right fix to carry-out the prescribed responsibilities.

How To Measure The ROI Of Your Customer Service? :KaptureCRM

Measuring customer service ROI is an integral part of large and small organizations. It requires considering and accounting for multiple facets of your business operations.

Five Irrefutable Metrics to Evaluate your Customer Service Performance

Customer service performance can be improved by integrating CRM platform to your business that gives an accuracy of your reports of customer service teams.

Customer Service Management Software | Service CRM Software

Kapture's Customer service Management software is an enterprise - customizable cloud-based service CRM software that powers end-to-end Customer Service Management.

What Are The Challenges And Features For Field Service Management?

Know what are the obstacles that you might face as a field service provider. Learn how to combat the same with the right CRM features.

Hotel CRM Software - How to Know What to Look For in 2020 |

Find what are the components that make a CRM right for your business. Read the post below to increase your chances of running a more successful hotel business.

B2B Customer Service: 7 Reasons why it’s Important

Find out what you can do to indulge your customers with the best experience that they can ask for. Read on to know what you can change about your methods.

Customer Support Software | Customer Helpdesk Service Management Solution

Learn What is a customer support software? ✓ What Customer Support Software Has to Offer? ✓ Why Customer Support Software Is Important? ✓ How Can You Provide Proficient Customer Support? ✓ Who can use Helpdesk Customer Software? ✓ What are the reasons to opt for customer support software?

CRM For E-Commerce Businesses: What And Why Is It Needed?

Find out how a CRM solution can automate and streamline the customer support operations of your e-commerce business.

Top 10 Tips Live Chat Can Help You Grow Your Business

Get a lot of insight on how live chat can foster business growth. Here are some of the best tips on how to profit from using live chat