List Headline Image
Updated by Sanjay K on Nov 28, 2018
Headline for The Best Customer Experience Facts From Opentalk18 | GlowTouch
 REPORT
Sanjay K Sanjay K
Owner
2 items   0 followers   1 votes   7 views

The Best Customer Experience Facts From Opentalk18 | GlowTouch

Ready to learn some great customer experience facts? Then you should pay attention to what was shared during TalkDesk’s awesome event Opentalk. This year’s event was held November 7-8, 2018, in the lovely city of San Francisco.

The event was packed full of great speakers, innovative entertainment, and fun (or “magic moments,” as TalkDesk named them). So many insightful customer experience facts were shared at #Opentalk18 that it’s hard to pick and choose.

The Best Customer Experience Facts From #Opentalk18 | GlowTouch

Here are some great ones. If you want to learn more, you’ll just have to mark your calendar to attend Opentalk 2019!

Nicolle Paradise, Keynote Speaker and Senior Director of Customer Experience at ADP

This crazy fact was shared by Nicolle Paradise, Keynote Speaker and Senior Director of Customer Experience at ADP. If employees don’t feel confident in their own manager, how can they possibly feel enthusiastic about working for your company?

Nicolle shared another fact that demonstrates that many companies haven’t gotten the memo yet: companies are spending $1 trillion on customers but only $750 million on employees.