Sanjay K
Here are the five elements of customer experience you need to get right - TalkDesk recently held its customer experience event Opentalk in San Francisco. The event was a huge success! While many concepts were shared throughout the event, there were a few customer experience elements that seemed to come up time and again.
TalkDesk recently held its customer experience event Opentalk in San Francisco. The event was a huge success! While many concepts were shared throughout the event, there were a few customer experience elements that seemed to come up time and again.
The human to human experience isn’t on its way out at all. According to Ari Hoffman, Head of Customer Success Marketing at MindTouch, “Automation can supplement customer service jobs rather than take over the jobs.”
The best way to prepare customer care agents for the changes to come is to provide them with education and deeper knowledge. Customer service agents will be the ones to handle complicated, emotional, multi-tier questions and concerns.Click here
The only way to stand out in a highly competitive industry is to center your business around customer experience and loyalty,” says Annabel Chang, Vice President, Bay Area, Alaska Airlines. Brad Olson, Senior Vice President, Member Experience at Peloton, adds, “Emotional loyalty transcends transactional loyalty every time.” Click here
GlowTouch Technologies is a global customer care right sourcing organization that puts people first. Whether you are ready to economically scale your care operations or seamlessly integrate custome...
