Dayana D.
With Quick Replies, you can create messages that you can later use as answers to commonly asked questions.
For example, if you frequently get the same question about your shipping costs or the warranty of your products you can set up an answer for each one of these questions. Then, when the next customer asks you, you can easily insert the previously written message instead of writing a new. Think of it like a draft message or a note you can always send to whoever needs the information.
