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Updated by Qwentic-Consulting on Aug 31, 2018
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A Chatbot application for an E-Learning company has helped save several man hours of work while helping improve the learning experience




Business Problem
The client is an emerging e learning company specializing in custom e-learning solutions. They operate using unique methodology wherein each students training content and methodology varies.

To customize the training further every student needs to be assigned an individual mentor. However, given the companies fast growing pace it was getting increasingly difficult for training staff to answer all queries. Thus, customer satisfaction was adversely affected.

Students are based out of various time zones and are further offered flexible hours of training. Hence, it was getting difficult to provide services round the clock, too.

Each student also required to be assigned the right mentor, who would not only be able to handle the level of training but also be available at the required time. A lot of time and effort was being wasted to do the same, manually.

Given the above factors, Client was looking for Artificial Intelligence chatbot which would be scalable in nature (It could handle the pace of business growth), operate 24*7, match the bandwidth of student and mentor, provide an interactive and attractive user interface as well as reduce operational costs.

Technology Solution
According to HubSpot, 2017; 57% of consumers are interested in chatbots for their instantaneity.Keeping the above figure in mind, Qwentic, which is one of those few IT solutions enterprises, who truly specialize in Golang Chatbot applications provided the client with a superior design Golang Chatbot solution.

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