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Updated by ozge-dogan-1 on Jul 20, 2018
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5 benefits of working with a Managed IT Services Provider

A Managed Services Provider (MSP) helps to bridge the gap between the capacity of your IT department, and the increasing demand for fast-moving, stable, high-performance business technology.
It does this by creating solutions for the complexities of private, public and hybrid clouds. It uses its expertise and resources to bundle up technologies, software, and solutions and provide them ‘as a service’.

1

Proactive support

A trustworthy MSP will monitor your infrastructure and proactively begin resolution activities in the event of a drop in performance or a fault.

The problem will be fixed before you even knew it existed.

The best sign of a good Managed Services Provider is their ability to understand your business and deliver a bespoke solution that fits your needs.

Some sensitive or business-critical applications your might want to manage yourselves. Others you may just want to be carefully monitored by experts, who will react when something goes awry. Certain functions of your London IT support department you may want to offload entirely, with all configuration, monitoring and support managed entirely by a trusted third party.

Whatever combination is best, the end result will be a flexible, managed cloud solution that is tailored to your exact business needs in a way that leaves you better prepared to deal with the challenges of modern business.

2

Capacity planning

Does your business experience peaks in traffic during certain holiday periods or end-of-quarter activity frenzies? Fed up of purchasing large amounts of spare IT capacity that may only be used once or twice a year?

Your MSP is able to assist with planning how much capacity you will need, and flexing your infrastructure capacity up or down on demand.

3

Predictable costs

As a result of capacity planning, you know when you will need extra IT capacity and, thanks to the SLA, how much that will cost. This is incredibly helpful for accurate financial forecasting and budgeting.

4

Guaranteed Service Level Agreement (SLA)

You’ll get what you pay for. Guaranteed.

Ideally, these are selectable based on the level of guarantee required. So if you have a development or User Acceptance Testing (UAT) environment you may not need as high a guarantee as, for example, for a billing system.

5

Expert guide for future road-mapping

Future-proofing your infrastructure with expert help is one of the best ways of ensuring the resilience of your business going forward. Being stuck with legacy on-premises equipment in a fast-changing marketplace can create serious problems for businesses.