A. Lemmers
Service Lifecycle Management is defined by Gartner Research as "the processes and technologies that cover the discovery and fulfillment of service requests, including, but not limited to, contact center, remote monitoring, field service, spare parts planning, repair depot, warranty management and service knowledge management."
Delivering customer value is at the center of any successful business, yet getting there is sometimes illusive, often because of a fragmented service environment...
Gartner provides a service life cycle management maturity model that outlines the journey from a reactive, product-focused company with a limited service component, to a proactive, customer-focused product and service organization.
After deciding which product to purchase, whether it’s a car, appliance, or large industrial piece of equipment, the decision of how to protect that investment is critical.
There’s the factory warranty, standard warranty, extended warranty, service contracts, and other protective packages to choose from. Each is a product in itself, and at times the value of the warranty can sway the decision to purchase a product.
It’s not surprising then that most manufacturers have a department within their service organization dedicated to the business of warranties and contracts.
Last week, the Service Management research team hosted the 7th Annual Chief Service Officer (CSO) Summit in Boston. The event was extremely well attended with representatives from a wide array of industries, hospitality, retail, industrial manufacturing, medical devices, and telecommunications to name a few.
SLM provides a holistic approach to service management, touching every aspect of customer service. As service operations have become more complex, ...
Implementing real-time mobile communication has enabled ThyssenKrupp Elevator to reduce technician downtime and improve billing accuracy and efficiency.
Times change. Technology changes faster. With any enterprise mobility project, a refresh will inevitably be required, and when that time comes, IT and operational staff will have to select new hardware that can take advantage of new technology advancements as well as support legacy application requirements...
Biztech Consultancy is an ISO 9001 certified IT business solutions providing company. Established in 2006, Biztech has delivered more than 500 projects for its global clients. Having footprints in US and UK, the company aims at delivering information technology outsourcing services that includes web and mobility business solutions. The company specializes in offering cost- effective and result-oriented business solutions.
