By Jessica Groopman
Jessica Groopman is an independent industry analyst and IoT advisor specializing in consumer-side Internet of Things, as well as AI, and blockchain. Her research and analyst practice concentrates on the application of sensors, machine learning, automation, and consumer protections in B2C and B2B2C businesses. Based in the San Francisco Bay Area, she supports clients across Retail, Smart Home, Wearable, and Tech verticals. To learn more about Jessica, visit jessgroopman.com.
Apple's Siri, Amazon.com's Alexa, Alphabet's Google Now and other voice-activated services get lots of attention but don't get much use, a survey says.
When US industry group Interactions sampled some 1,300 customers online earlier this year, only 3% said they actually liked using IVR services when contactin
This post is the third part of our Voice Tech Series (Part 1 and Part 2). To be kept informed of our new posts you can subscribe to our content newsletter or follow our Medium channel. In an attempt…
Twilio’s Voice API extends your app’s communications to add flexible call center features, soft phones, call tracking, interactive voice response (IVR) menus and more. Record and transcribe calls, use NLU speech recognition, and get detailed insights on calls. Use our API or SDKs for common web languages.
Voice activated smart speakers provide one best result — not a page-full of options. If you aren’t the one best choice, you lose the potential customer. Period.
