Apoorv Joshi

Description

A transaction completed with an expired card i.e. unauthorized. Such transactions commonly do not receive an authorization approval from the buyer’s bank so—the merchant must not accept any card after the expiration date.

If the card expires before the transaction date and doesn’t get the authorization.
If the authorization approval was obtained but the card had expired.

Evidence Required

The expiration date should be imprinted in front of the card. If the expiration date on the purchasing receipt shows the card had not expired at the time of the sale, send a copy of the purchasing receipt to your merchant bank. The chargeback is unacceptable neglectful of whether authorization was obtained.

Inform your bank of the transaction date and amount, if the card was swiped or manually imprinted, and authorization approval was acquired. This type of chargeback automatically handles several merchant banks and the merchant never sees it.

You did not get an authorization until the card has expired, accept the chargeback.

A card is valid through the last day of the month shown so—the merchant should check the expiry date on all the cards. (e.g. if the date is 05/20, the card is valid through May 31, 2020 and expires on June 1, 2020.)

Point-of-sale staff to check the expiration date of card before completing transactions regularly and if the card has expired, always get an authorization approval.

*Prevention
*
Merchant must always check the whether the expiration date provided by the cardholder is correct or not, if the transaction was a MO/TO or Internet transaction.

Merchant should always check the expiration date on all cards. A card is valid through the last day of the month as shown.

Always request an authorization for card-not-present transaction.

Common Example

Linda is a merchant who is into electronic business. She has a decent website on which she sells screen guards and protectors for almost all the electronic devices. One fine day, one of her employees received a telephone order for a tablet screen protector. He took all the details but missed that the card with which the customer placed an order was expired. Linda realizes the mistake of her employee when she receives a chargeback from the buyer’s bank under the Reason Code 73: Expired Card. Get more information visit website – www.chargebackexpertz.com

This dispute of transaction and asking the money back for any given reason is called Chargeback. For chargeback, if a customer feels that the merchant is cheating for any reason, customer directly contacts to the banks for the refund of the transaction. Though, in many cases, the bank places a conference call between merchant, customer and the cardholder’s bank to see if merchant and customer can resolve the problem.

If the customer is not satisfied with the merchant’s conversation, they ask finally ask for the money back. For this reason, the cardholder’s bank issues the credit for the cardholder’s account. Asks merchant account bank to issue a debit for the merchant account the cardholder’s bank also issues the requirement of document for the merchant, if the merchant likes to fight the chargeback and can prove that customer’s reason for refund is not valid.

Merchant have limited time to respond to fight chargeback and to provide legal documented proofs to the cardholder’s bank. If the proofs examined as valid documents, the credited amount to the customers is take back again and is given to the merchant again. As the decision about chargeback is ruled in favor of merchant, the customer/cardholder has the right to file the second chargeback on the transaction; this is called the “Pre-Arbitration” in VISA’s chargeback process and “Second Chargeback” in MasterCard chargeback process. For this, the merchant have to repeat the same process for fight again for the transaction to be proved as valid.

To fight chargeback, merchant’s need to be active for representment every time the bank issues the request of documents. Delay in representment many times results in loss of charges of the product from the merchant account. This option of repetitive filing of chargeback is the drawback of this internet transaction method. Many people try to take advantage of this clause of repetitive dispute of transaction. As fraudster develop new ways of cheating the merchant, and this repetitation of filing chargeback is one of them.

Chargeback is one of the crucial thing to be handled in the ecommerce business as it is observed that the most of part of the profit is lost if a merchant fails to fight chargeback with an effective representment of the documents to prove the validity of the transaction.
If you get more information you can visit website related on this blog - https://www.chargebackexpertz.com/3-tips-overcome-tricky-credit-card-disputes/

Issuer receives a complaint from the credit cardholder that the charge on his billing statement is not recognized. In other words, the customer is not aware of the particular transaction or the information on the statement does not belong to him, not correct or not recognizable.
This reason code is applicable on card present as well as card-not-present orders.

Most Common Causes

• If the cardholder’s billing statement is incorrect, i.e. the merchant store name or location is not recognizable or not matching to the information cardholder provided earlier to the merchant.
• If the buyer has forgotten the particular order.
• Customer is looking for a refund but he or she doesn’t want to go through the regular process.
• The cardholder does not recognize the billing descriptor.
• If someone else like family member used the card and cardholder is not aware about the transaction.

Evidence Required

• Cardholder has provided documentation and information that would help in recognizing the transaction. For example: Purchasing slip, Proof of Delivery or Delivery Note, Detail of trade or service purchased.
• An important factor while accepting cards. Ensure the name of the merchant, city and state is correct in the records. Also, mentioning “doing Business as” DBA is critical.

Prevention

• If the billing descriptor is set, then the chances are that the merchant won’t face such problem. In case merchant notices that disputes are increasing day by day, then it is better to check transaction procedures and contact processor so that the merchant account reflects the information that the card holder will recognize.
• There should be a toll-free customer service number in the billing description. Ensure that the provided billing description is accurate and recognizable to the cardholder.
• Contact information should be mentioned clearly. This is the best way to communicate between the merchant and the cardholder. When cardholder does not recognize provided information or finds it difficult to reach the merchant, chances of dispute rises.
• Providing full contact information i.e. company name, complete mailing address, email address, and customer service phone number is an essential key to fewer chargebacks.

Common Example

Linda is fond of shopping. She was browsing through a number of online clothing store one day and spontaneously decides to buy few things from a store. Few days later she checks her account and finds out an un-recognizable charge. She tries to reach to the merchant but is unable to due to lack of descriptor, so she decides to put a dispute on the account under the Reason Code 75: Cardholder doesn’t Recognize

This chargeback occurs when a cardholder claims a debit on his credit card for a transaction that was supposed to be credited to his account. Or transaction amount on statement is different than the sales receipt. This chargeback may be reversed if the merchant can provide an affidavit verifying that the amount processed is similar to the amount listed on the sales draft or confirmation/proof that a credit was issued.

Most Common Causes

• The merchant issued a credit, but the transaction appears as a sale.
• The transaction currency is different than the currency processed through Visa.
• Cardholder claims that the goods and services failed to offer them a choice of pay in the merchant’s local currency.

Evidence Required

• The Correct Transaction Code Was Posted: Provide your acquirer with authentication of the transaction, showing that it was posted correctly as a credit to the cardholder’s account and a debit to your account.
• The Credit card Was Posted as a Debit card: Chargeback was accepted. In this case, the chargeback amount will be duplicating the actual transaction.
• The Cardholder must use Correct Transaction Codes: When buyer’s issuing a credit voucher, the merchant must assure to use credit transaction code on point-of-sale terminal.

Prevention

• The correct transaction codes used for the refund, when issuing a refund, make sure to use the credit transaction code on your payment processing device. Make sure your staff is properly learned on how to do this.
• When issuing a credit voucher, be sure to use the credit transaction code on your POS terminal.
• Give the cardholder an option of making the purchase in the local currency.
• Deposit receipts in the country where the purchase was made. A Deposit receipt facilitates buying shares in other companies.
• Inform cardholders of the use of cash conversion and applicable fees.

Common Examples

Linda wanted to buy few accessories from Turkey, so she decides to look for few online stores for the same. Finally, she makes a purchase in dollar amount, however, when she checks her account she finds out that the amount was deducted in Turkish Lira that also costed her the exchange amount. She gets confused as the merchant presented the products in dollar amount on the website and while processing it changes to another currency. Being disappointed she disputes the charge under the Reason Code 76: Incorrect Transaction Code. If you’re search for more information chargeback reason code. Just go to site – VISA Chargeback Reason Codes

An account number on which a transaction is processed by the merchant is not recognized or matched with any account number on the card issuer master database. Such cases normally arise when the key-entered accounts, account numbers through telephone, emails and online are recorded incorrectly.

Most Common Causes

• Incorrect account information recorded in a mail-order, telephone order and/or any other online purchase.
• Incorrect account information entered manually while processing a transaction.-

Evidence Required

• If Information from the Documents can be Verified:If the merchant can transfer documents such as a print of the credit card which identifies that the credit card charged has the correct card number.
• If Account Number Matches:If the account number on the order receipt matches the account number on the chargeback, and the transaction received an authorization approval, give the charge back to the acquiring bank and request the bank to include the authorization log for this transaction when giving back to the card issuer.
• If Account Number Doesn’t Match: If the account number on the order receipt does not match the number on the chargeback, accept the chargeback. In this situation, the merchant can process and submit a new transaction with the correct account number within 30 days of the original transaction and must make sure to request an approval code.
• If the Transaction Wasn’t Authorized:If the account number on the order receipt does not match the account number on the chargeback, and the transaction was not authorized by a mail-order or telephone order, the merchant must accept the chargeback.

Prevention

• If an electronic machine or the terminal cannot recognize/read the card’s magnetic strip, request authorization by key-entering the account number. Be sure the key-entered account number matches the account number on the card. Use a manual printer to print the information from the face of the card at the order receipt that is signed by the cardholder.
• Suppose the terminal is not working, call the center for authorization approval and mention approval code on the order receipt in the space provided. Use a manual printer to print the information from the face of the card at the order receipt that is signed by the cardholder.
• If the merchant has done payments by phone then he must confirm or verify the account number again to the customer to make sure that the account number is recorded correctly.

Card Issuer complaints authorization code was not accomplished.
The Merchant completed a Magnetic-Strip read transaction on a Visa Electron Card or a Visa Card in a registered positive Authorization Code account range and did not obtain Authorization.

*Most Common Causes
*

• In Europe Region (Intraregional Transaction), a Card with a Service Code that indicated either the card was invalid for the transaction type or online authorization was required.

• Authorization was not accessed on a card in a service code limit.
  **
  Evidence Required**

• Documentation to prove that the Service Code was valid for the Transaction or Authorization was obtained.

• Documentation to show that the account was not in a registered positive Authorization account range. This does not apply to a Visa Electron Card Transaction.

Prevention:

If transaction date and transaction amount is different than the authorization date and authorization amount –

Chargeback Rights and Limitations

1. Minimum Chargeback amount: a. For T&E Transaction, US $25 or equivalent. b. For Canada Domestic T&E Transaction, CAD $25 c. For all other Canada Domestic Transactions, CAD $10

Chargeback Time Limit
75 calendar days from the Transaction Date.
**
Re-presentment Time Limit**

45 calendar days from the Chargeback Date.

Common Examples:
Linda lives in Amsterdam and is visiting her grandmother in Rome. She buys a beautiful necklace for her on the way in Austria. After a few days, the merchant from whom Linda bought the necklace receives a chargeback from her bank under the Reason Code 78: Ineligible Transaction/ Service Code Violation. The merchant gets confused and offers to provide the documentation proving that Linda’s card was a valid card and that authorization was approved at the point of sale. Get more information visit website – www.chargebackexpertz.com

The cardholder may ask for specific information regarding the transaction, and further cardholder’s bank goes to the merchant and requests information with an explanation. If merchant does not respond with a legible copy of the transaction and its authorization proof, then cardholder may file the chargeback.

Most Common Causes

• The original receipt is not readable because of light print.
• Copy of the order receipt are too small to read or unclear.
• If cardholder did not receive credit when he requested for the same.
• Merchant did not respond to the issuer on Retrieval Request or Sales Draft.

Evidence Required

• Merchant should provide printout of the credit to merchant bank. If issued money order or a check; submit a copy of front and back of canceled receipt.
• Ensure that the refund if partially issued then why full refund was not issued.
• Accept the chargeback, if credit was not processed.

Prevention

• You should keep record of all retrieval requests.
• Recheck your record for confirmation which you are sending for chargeback requests.
• Chargeback with this reason code doesn’t have reversal rights even if merchant does not react within time frame on retrieval request.
• Merchant should be quick in responding retrieval requests as they occur.

Common Example

Linda was having issues with her laptop for which she asked technical support to assist her with her system. The company successfully fixed the error and Linda’s laptop was alive again. A bill was generated and Linda was asked to pay a certain amount. She requested the merchant to give her a detailed bill with pricing of each issue that they fixed. The merchant refused to give details. Linda thought that she was overcharged and after not being able to receive full information of the bill from the merchant, she decides to dispute the charge under the Reason Code 79: Non Receipt of Sale Draft
Get more information visit website – Chargeback Expertz

*Description - *

MasterCard uses reason code 4842 for late presentment chargebacks if the cardholder’s account is permanently closed and the acquirer presents transaction after one of the predetermined time limits. Such situations arise the sales receipt is not collected from the the acquirer within the time limit specified in merchant’s guideline or agreement.

Usually time limit is 180 calendar days from the transaction date.

Action Taken
Transactions completed with electronically recorded card information (card-read or key-entered)
Applicable Region
All U.S. merchants
Late Presentment
More than 7 calendar days after the transaction date

Processing a credit card transaction involves multiple entities as well as four distinct stages: authorizing, batching, clearing and funding.

Most Common Causes

Limited time reversal rights. Allowed only if credit was issued. If proof can be presented that the sale was processed within the allotted time limit.
The transaction amount was deposited on time. If the amount was deposited within the required time limit, provide your processor with a copy of the sales receipt to be re-presented to the card issuer.
The transaction was deposited late and the account was closed. If the transaction was not deposited within the specified time limit and the account was closed, then the merchant should accept the chargeback. Do not issue a credit at this time.

Evidence Required

Transaction acknowledgment deposited within time limit: If the transaction acknowledgment was deposited within the time limit specified by your acquirer bank, ask your acquirer bank to forward a copy of the acknowledgment to the card issuer.

Prevention

Deposit order receipt with your acquirer as soon as possible, preferably on the day of the sale or within the time limit specified in the merchant agreement.
Complete payment batches as immediately as possible.
Process transactions within 180 days of the original purchase.

*What is Merchant Response - *

If the sales receipt was deposited the frame, ask your acquirer to forward a copy of the receipt to the card issuer.
If the sales receipt was not deposited 180 days of the transaction date and the cardholder account has been closed, accept the chargeback. Get more information about Late Presentment and You ask any question related this blog. For more details go to site - www.chargebackexpertz.com

When the charged credit card number doesn’t match to the actual card number used by the buyer bank. If the merchant provides documentation such as the print of the credit card showing accurate credit card number, magnetic stripe reading evidence and authorization or proof of credit issued, the chargeback may be reversed. Carefully recording the card number, properly entering key or swiping the card through the terminal can reduce chargebacks.

Most Common Causes

• The transaction was lesser than the applicable limit and authorized offline by the chip. The Cardholder Verification Method (CVM) provides pin signature or doesn’t flash anything if recognized by the card parameters.
• As revealed by Investigation, if appropriate account number was not entered on Electronic Warning Bulletin as prior to the payment to the merchant.
• If transaction recognized and authorized as a non-face-to-face sale and primary presentment was submitted using the correct account number.
• If transaction processed using retired account number and later received an authorization.

Evidence Required

• Copy of printed Transaction Information Document.
• The merchant bank must provide adequate documentation to verify the presence of the card for the transaction that occurred at the point of Interaction (POI) terminal, which was not authorized at the point.

- If payment was made for an emergency, verify that the transaction was authorized, print authorization screen.

*Prevention
*
Always check the exclusion file before completing transactions below the floor limit. Most point of sell out terminals automatically verifies the exclusion file when the card is swiped and the amount is entered.
Merchant must verify with the acquirer to make sure their transaction-processing system automatically verifies the exclusion file for the under-floor-limit transactions and inform the sales staff to request for an approval if they are ever in suspicion of a transaction.
Exclusion File transactions for the floor limit should be zero. All transactions require approval, regardless of the amount.

Common Examples

Linda checks her account once in a while. She does one day to find out a large amount of charge on her account that she doesn’t recognize at all. She calls the merchant through the descriptor and explains the situation. The merchant checks her information to find out that her account was mistakenly charged due to manual error and that she isn’t the person who bought services from them. Linda therefore, disputes the charge under the Reason Code 4812: Account Number not on File

The buyer’s bank found incorrect transaction amount or account number mismatched with the posted information with them and the information on order receipt. Transaction was processed with incorrect account number, incorrect transaction amount and/or had error while calculating transaction amount without cardholder’s permission or the merchant altered amount after the order was processed without notifying to the cardholder.

Most Common Causes
If the merchant

• Entered wrong account number.
• Entered wrong transaction amount for that particular transaction.
• Altered the amount after getting the signature from the customer.
• Made a mistake while calculating the amount.
• Exchanged the amount after completing the transaction without taking permission from the cardholder.
• Increased the transaction amount without getting any consent from the cardholder.

Evidence Required

• Provide documents to the acquirer bank describing the product, the transaction amount and the account number on the order receipt are same as acquired information.
• Accept the chargeback, if account number or transaction amount are different from the order receipt and the information posted.
• If disputed chargeback for incorrect transaction amount, the merchant should process a new transaction within 30 days from the original date, however if chargeback already has performed its function never issue refund for that particular transaction.

- No action needed, if the customer dispute chargeback for incorrect amount.

Prevention

• If the business accepts cards, swipe it or manually enter the account number, however, make sure that the account information is used from the face of the card on the order receipt.
• Ensure to use a standard printer to print the order receipt.
• If cardholder has signed an order receipt, the merchant should not exchange or alter it.
• If chargeback was imposed on an incorrect amount, the merchant must try to communicate with cardholder to adjust the order receipt to show up the correct amount.
• Compare the key-entered to make sure that the transaction information typed is accurate.

Common Examples
Linda went grocery shopping and swiped her card to make the purchase. She didn’t realize and hit the option “yes” to the question if the amount was correct. Later she tallies her bill and cross checks the amount to find out that ten more dollars have been added to the bill. She therefore, goes ahead and disputes the charge with the help of her bank under the Reason Code 4831: Transaction Amount Differs

Merchant was unable to verify the authorization code of the transaction at the time of purchase. A card-not-present transaction occurs when cardholder files a complaint that he/she neither participated nor authorized a particular charge. A card-not-present transaction occurs on a fictitious account number on which owner’s authorization was not obtained. Telephone sales, mail-order, Internet/online sales, monthly subscriptions, recurring and prepayment transactions are examples of card-not-present transactions. Mostly this situation occurs when someone fraudulently uses someone else’s credit card and processes card-not-present transaction without the consent or permission of the cardholder. Sometimes, cardholder does not recognize a card-not-present transaction on his statement because of invisible, unclear or confusing merchant or product name.

Most Common Causes

• POS devise was not authorized for strip-read, online and face-to face transactions, but only card-read or key-recorded transactions.
• The transaction was not approved.
• The card provided a service code of X2X (Positive Online Authorization Only), but the transaction was not approved.
• The transaction amount passed the limit from the floor limit that was installed by MasterCard at the time of purchase and was not approved.
• The authorization request was denied or the transaction was made by an expired card.
• If not authorized by Technical fallback and CVM fallback transactions.
• The merchant processed a fictitious account number on which card owner’s authorization was not obtained.
• The merchant processed a transaction card owner did not participated in.
• Transaction is processed on invalid card using an account number.
• A family member ordered from the primary cardholder’s account without his permission.
• It is also caused by the owner of card not able to recognize purchase on the billing statement.

Evidence Required

• The merchant should provide the document that business did not need to authorization.
• The merchant may present the document that the cardholder obtained authorization for the transaction amount.
• Providing the amount that was authorized, authorization approval code, and the date of the authorization the merchant should document the incomplete authorization
• The transaction was below the issued floor limit and there was communicate failure to buyer or failure to POS device at the time of buying, the merchant should present document.

Prevention

• Make sure to obtain an authorized approval for all the e commerce and recurring transactions regardless of the dollar amount.
• Read back the account number, especially for transactions made via phone. Always verify account number so that there are no errors or misunderstandings. Get more information you can visit website – www.chargebackexpertz.com

Issuing bank received complaint from the customer that goods or services he purchased are defective, damaged or not fit in the expectation of the customer. Customer claims that policies explained verbally by merchant during purchase were different, and that what he received was different than expected.

Some Causes

• Wrong merchandise/goods sent to the cardholder.
• During shipment, goods got damaged.
• The goods or services were described inaccurately.
• The services purchased by the cardholder weren’t cancelled on time.
• The services did not perform as it was described.
• The returned merchandise was not accepted by the merchant.
• The returned merchandise accepted but merchant did not issue credit to cardholder.
• Counterfeit consumer goods.

*Necessary Evidence
*

• If goods were returned or services were cancelled, the merchant must provide the bank with all the information or evidence of the refund.
• If the merchant hasn’t received the returned goods or the cardholder has not cancelled the service, inform the bank. The cardholder must make a valid effort to return merchandise or cancel the service. The merchant must ensure that the incoming shipments are recorded to later verify.
• If the cardholder’s complaint is legal and the merchant have received the goods, but have not refunded the amount, he must accept the chargeback. Do not process a credit until the chargeback has performed this function.
• If the goods were accurate and as described, provide the merchant bank with specific information and invoices to deny the cardholder’s claims.
• If merchandise was damaged and it was returned, provide evidence that it was repaired or replaced.

How to do Prevention?

• Make sure that the policies regarding the merchandise or services are explained clearly, these should be delivered in the manner they are supposed to be delivered or as mentioned in terms and policies.
• Make sure that orders are placed correctly and arrived perfectly. It must be reviewed and checked regularly during the delivery process.
• The staff must be trained from time to time on how to accurately file an order.
• The buyers must be notified on every cancellation request, credit or refund in order to reduce the possibilities of chargebacks.

Related Example-

Linda bought few beauty products online however, upon arrival she finds few broken pieces in her kit. She decides to return the kit but the time passes by and she forgets to return it on time. She speaks to the merchant if she would be refunded or allowed to return the product after the dues date. Merchant refuses as the policy doesn’t accept returns after 30 days. Linda finds it difficult to use the product as decides to dispute the transaction in the hope of winning the chargeback under the Reason Code C32: Goods/Services Damaged or Defective

The Airlines industries fall under the high-risk business. Hence, it gets really difficult to get the merchant account for Airlines businesses. if you have at least 6 months of records or good processing records of the previous business then the merchant account service providers will be happy to help.

Planning Business Into A Productive Outcome.

For having a proper settled business, a merchant must have a strong base where he/she can take the business into new and a developed platform.

Planning and execution are very must as stated above Airlines are the high-risk business for which a merchant has to look after a lot of things.

Here are the noteworthy factors that can affect your Airline Business:

•Understand the Credit Card processing risk and try to prevent it.
•Use the best practice to manage payment processing.
•Get a risk management program, if needed.
•Deal with Customer Disputes more efficiently.
•Offer 24/7 Customer Support.

Keep An Eye On The High-Risk Bookings

You can easily detect and avoid frauds before it happens with the help of this list. Here is the list of characteristics that can help you separate the high-risk bookings from others.

•Customers who are not frequent service users.

•The difference between the date of booking and the date of travel is less than 6 days.

•Tickets did not receive cases such as E-Bookings.

•First Class or Business Class bookings for new customers.

•Finally, the Third-Party Purchase.

The fraud is not necessary, but you can try some preventive measures to avoid any. Continue reading for more tips on Credit Card Fraud Prevention Guidelines for Airlines.

Credit Card Fraud Prevention Guidelines for Airlines – Chargeback Expertz
Here Chargeback Expertz the troubles get assassinated easily, problem-solving in a quick pinch of time. We can help you avoid and reduce the number of chargebacks to earn more profit. Credit Card Fraud is increasing these days and we can help you avoid such issues.

Call now at the toll-free number+1 855-465-4723 or try the 24/7-email support. You can visit the chargebackexpertz. command read more informational blogs related specifically to your issues.

High, Low, Medium every business has its own nature and risk, which needs to be eventually solved. Chargeback never looks the size of the business it just simply comes with bad intentions and attacks.

If your business deals in the card-not-present payments then you may not be a high-risk merchant but you will be one if you do not manage the chargebacks efficiently. This business can be stated as a medium-risk business.

Analyze, Improve, Implement.

When it comes to chargeback, the customer support can make a significant difference. If you have a good customer base then you can surely dodge some unwanted chargebacks. Here are some tips that a merchant can try to improve customer service.

•Offer 24/7 support. In case you cannot afford 24/7 call support then provide the chat and email support.

•Try to respond to and resolve the customer’s issues as soon as possible.
•Get in touch with your customer to ask them about their experience in order to improve on the basis of their review.

Chargeback management is very important for the business. If not maintained carefully, it can result in revenue damage. For that, you can hire a chargeback management company or create your own team to manage chargebacks.

If you have a small business then you can start by learning about the chargeback reason codes of the various card network such as Visa, MasterCard, Discover, and American Express.

About Us
Otherwise, you can get in touch with the chargeback management firm. For that, contactChargeback Expertz by placing a call at the toll-free number +1(855) 465-4723. We offer Chargeback Management and Chargeback Representment to guide various merchants to avoid chargebacks. Call us at the toll-free number or reach us here.

Chargebacks arrrrr…!!! The irritating situation for the merchant. Chargebacks are already a pain in the head but again figuring out that it was friendly fraud then it actually creates big things. The merchant never wants to pay for unnecessary things.

Customers always try to fool merchants with their spilt personality try to fool them for no reason. After making the payment of an item when a customer directly applies for chargeback without asking the business owner for a refund or replacement of the product, it is termed as a friendly fraud

Friendly Frauds And Doubts

The customers are sometimes involved in malicious activity and abuse the chargeback in the name of friendly fraud. Here is how a customer can cause friendly fraud.

In 40% of the cases, the customers have accepted that they did not know about any other method to get the refund.
Some people are involved in digital shoplifting where they purchase a certain product and as soon as the item arrives, they ask for a chargeback.
When a purchaser gets a different or faulty product, he/she directly reports for a chargeback.
So, lack of knowledge also plays an important role when it comes to the chargeback.
When another family member purchases a product using a card. The cardholder does not recognize the product and files the chargeback request.
How To Safeguard Your Business?

Hard to detect the friendly fraud, but ya not impossible.

Do not praise your product and be genuine to your customers.
Tell your customer about your replacement and refund policies clearly.
Talk to your employees and ask them to build a healthy relationship with customers.
You can also add payment agreement in the checkout process and ask the customer to sign the agreement.
Create a list of customers that seem suspicious and cause chargeback abuse.
If somebody is ordering more than usual or a large order then keep a keen eye on that order.
Track your order to make sure the package is received by the purchaser.

Contact Chargeback Expertz

In case you are still confused and need rigid steps to tackle the friendly frauds then you can take the help of a chargeback’s specialist. You can contact the Chargeback Expertz at the toll-free number or chat via Skype. We can help you tackle chargeback and assist with Chargeback Representment.

Call us anytime! Reach customer care 24/7 at 855-465-4723.

Chargebacks Hitting You!! What To Do??

Unwanted guests and chargebacks are never happily excepted. But unfortunately, we have to deal with both. Chargebacks are the situation that a merchant has to face when come and knock the door.

What To Do?

Now what to do when they arrived. The merchant always prays not to deal with the chargebacks but in the end, he cannot escape with the situation.

Let’s give some glimpse.

Chargebacks can be friendly a merchant can’t figure it out how to deal with it, but if merchants are part of the service holder, they can easily get to figure it out the difference.

Giving the money straight away into customers pockets is not at all fair, here is the point where a merchant gets numb and has to pay the fees and seeing the profit at the extinct level.

Issue a services provider which will eventually decrease the possibility of chargebacks and will fight with chargebacks. They will automatically make a strong base which will end up with huge success.

After you have all of your evidence, you will have to create a response letter. A chargeback expert can help you create this letter. After the letter is completed, the letter is sent to the customer’s bank, and the money is handled.

Hold On Take Deep Breathe

After the letter is sent to the customer’s bank, you have to wait. They will ask you for all the evidence that you have, and your merchant account processor will also be asked for evidence of the transaction. This can take a few days since there are delays with some of the processers.

3rd Empire decision

The bank plays a very major role in this dicey situation. If you lose the chargeback, the issuing bank put the temporary funds as permanent to the customer. You will also be forced to pay a chargeback fee.

The time that a chargeback process takes can vary from less than a month to over six months. This depends on the card network and the issuing bank.

The amount of time to process the chargeback also depends on the amount of time that you take to gather evidence.

Most consumers avoid chargeback since waiting up to six months to get their money back is not appealing to them.

Chargeback Expertz

Chargeback expertz keep their bags ready to attack the chargebacks. We are ready to fight with any condition which a merchant faces at every stage. Call us at +1 855-465-4723 or mail us at app@chargebackexpertz.com.

Frauds lists go on and on. For a merchant, it’s very important to figure out the frauds at a very primitive stage. Every merchant should have an action plan to work with it. If the merchant doesn’t do anything to reduce fraud level Risk and The compliance department will close merchant traffic. To avoid penalties and disqualification, Merchant must review its business processes.

The business should be healthy and well procured. Frauds and back to back chargebacks affect a lot and Detroit the business's health a lot.

Here are a few tips where a merchant can work on and lead to progress:

Request that cardholders provide the following information during the order taking process:

1.Home, business or another telephone number where the cardholder can be reached.

2.Cardholder Name, exactly how their name appears on their card.

3.Card Number.

4.Card Expiration Date, four-digit number MM/YY.

5.CVV (Card Verification Value) and/or CID (Card Identification Data) for some regions, the three-digit number located on the back of the card in the signature panel.

6.Card billing address along with the ship-to address (when necessary).

A necessity for each transaction:

•Verify the cardholder name, full billing address, email address and phone number with the issuer in real-time using.

•If the sale is on a credit card, refund sales on the same card.

•Clearly explain any return policies and offer documentation of this policy with each sale.

•Duplicate charges, or installment plans, unless otherwise stated, require authorization for each sale.

•Get a signature for each delivery and keep all delivery records.

Best practices for e-commerce:

•Offer a customer service telephone number.

•Clearly identify your company’s return policy and shipping time frames and offer documentation of these policies with each sale.

•Clearly identify all features of a product or service.

•Disclose the information security policies and processes your business has in place.

•Include your common DBA and customer service number on the customer’s transaction receipt.

Protection for the customers

•Protecting Customer Information

•Truncate all credit card information.

•Do not store any CID data in your records or on any type of sales data.

•Secure your site. Data MUST be stored in a secure environment that is protected by firewalls from your Website or access over the Internet. This data should be password protected with limited authorized use.

•Do NOT store any customer or credit card information on your Web Server.

•Please refer to your Merchant Operating Regulations for further Card Not Present (CNP) requirements with respect to the submission of sales.

Chargeback Expertz

ChargebackExpertz is the one who will hold your hand and will defiantly look after the business wellness. Call us at PHONE: +1 855-465-4723 EMAIL: app@chargebackexpertz.com.

Yes!! It’s true to have a balanced business one needs to be calculative and surly on toes. The merchant never knows from he gets an attack, so to dodge that he needs a proper shelter and protection against that and need to have a proper strategy to fight against that.

Chargebacks are a natural process which an enterprise faces but still on more than the limit. So, to maintain that every merchant has to go through the chargeback ratio management and its rate.

What Is Chargeback Ratio and Chargeback Rate?

Chargeback Ratio of a number of chargebacks to a number of transactions in a span of a month, which is calculated by the Ceo of the company. And then, we multiply this chargeback ratio with 100 and get the chargeback rate. In order to run a profitable business, the merchant should know about the Chargeback ratio and Chargeback rate, and try to reduce the number of chargebacks and the chargeback ratio as a whole.

Higher the ratio higher the risk. The chargeback of each merchant is inspected on a monthly basis.

How to calculate?

Formula:

Chargeback Ratio = No. of Chargebacks in a month/ No. of Transactions in a Month

Chargeback Rate = (No. of Chargebacks in a month/ No. of Transactions in a Month) *100

Maintenance of the chargeback

If you wish to avoid any penalty, you need to maintain a minimum ratio. For that, you can follow these steps.

• Calculate Dispute Ratio to avoid Chargebacks

• Maintain a healthy relationship with your customers

• Get as much knowledge about the chargeback as possible

• Keep your products and services genuine

• Deliver on time

• Get an expert to handle the chargebacks

Chargeback expertz

Chargebackexpertz well the name justifies it well. Chargeback expertz deals with many chargebacks dispute every day and it has a well-experienced hand. So not to worry at all. We give heal the wounds soon. Call us at PHONE:+1 855-465-4723 or mail us at EMAIL: app@chargebackexpertz.com.

The buyer’s bank found incorrect transaction amount or account number mismatched with the posted information with them and the information on order receipt. Transaction was processed with incorrect account number, incorrect transaction amount and/or had error while calculating transaction amount without cardholder’s permission or the merchant altered amount after the order was processed without notifying to the cardholder.

Most Common Causes
If the merchant:

• Entered wrong account number.
• Entered wrong transaction amount for that particular transaction.
• Altered the amount after getting the signature from the customer.
• Made a mistake while calculating the amount.
• Exchanged the amount after completing the transaction without taking permission from the cardholder.

• Increased the transaction amount without getting any consent from the cardholder.
  **
  Evidence Required**

• Provide documents to the acquirer bank describing the product, the transaction amount and the account number on the order receipt are same as acquired information.

• Accept the chargeback, if account number or transaction amount are different from the order receipt and the information posted.
• If disputed chargeback for incorrect transaction amount, the merchant should process a new transaction within 30 days from the original date, however if chargeback already has performed its function never issue refund for that particular transaction.
• No action needed, if the customer dispute chargeback for incorrect amount.

*Prevention
*

• If the business accepts cards, swipe it or manually enter the account number, however, make sure that the account information is used from the face of the card on the order receipt.
• Ensure to use a standard printer to print the order receipt.
• If cardholder has signed an order receipt, the merchant should not exchange or alter it.
• If chargeback was imposed on an incorrect amount, the merchant must try to communicate with cardholder to adjust the order receipt to show up the correct amount.
• Compare the key-entered to make sure that the transaction information typed is accurate.

Common Example

Linda went grocery shopping and swiped her card to make the purchase. She didn’t realize and hit the option “yes” to the question if the amount was correct. Later she tallies her bill and cross checks the amount to find out that ten more dollars have been added to the bill. She therefore, goes ahead and disputes the charge with the help of her bank under the Reason Code 80: Incorrect Transaction Amount or Account Number or Invalid Adjustment.

The bank received an order receipt where an important information is missing, which indicates a fraud. Situation where either order receipt does not contain cardholder’s signature or clear print of the face of the credit card. Situation where cardholder neither permits to charge nor participates in the transaction.

Most Common Causes

The merchant did not swipe the card by a magnetic-stripe reader neither inserted the card into a chip terminal.
The merchant did not take a manual print of the account information on face of the card on order receipt for a key-entered transaction.
The merchant processed the transaction without the approval of both PIN and/or cardholder’s signature.
Completed a card-present transaction without obtaining the cardholder’s name and signature on the order receipt.

Evidence Required

For a card present transaction and one or more key entered transaction,provide valid imprint and cardholder’s signature or PIN. Provide evidence that all transactions happened during the same stay, period or trip.
If the account information was taken from the card’s magnetic strip, , merchant should send authorization record to the issuer as proof that the card’s magnetic strip was read. Also, provide a copy of the order receipt with cardholder’s signature.
If the account number did not match the magnetic strip or obtained manually, accept the chargeback.
If the account number was manually printed on the order receipt, provide a copy of the it with cardholder’s signature in order to reverse the chargeback.
If the cardholder’s signature is not there on order receipt for a card-present transaction, accept the chargeback.

Prevention:

• Transaction should meet the criteria for Card Verification Value 2 (CVV2) as an Imprint.
• The field sales staff should have manual imprinters or electronic terminals that can read the card’s magnetic strip, if merchandise is sent or services delivered to the customer’s place.
• If the merchant is receiving a huge volume of chargebacks of this Reason Code, there is a potential of ongoing fraud. Merchant must check point of sale terminals and the staff’s involvement in such activities.
• The merchant should always keep records of the credit card account information on the order receipt by swiping the card through terminal to get the account information from magnetic strip.
• If the merchant uses a manual printer, make sure the information on the face of the credit card is matched with other transaction information to prove the card was present at the time of order. Get more information visit website – www.chargebackexpertz.com

Yes!! Cobwebs are the worst thing to get out of form, scientifically also and practically also. The same happens with the chargebacks also. Chargebacks are the worst thing from which the merchant is fed up. Chargebacks are the unpredictable, merchant’s half concentration diverts when he sees chargebacks.

Friendly Fraud
Merchants can’t figure out the friendly chargebacks easily, they need special assistance for the same. Merchants work is to have a proper Merchant Account maintaining it through proper back-ups like having a proper Chargeback expert team that can easily identify the threats for their security.

How to avoid Friendly Fraud
You never know what is behind the mask!! People try to cheat the merchant and grasp all the benefits as much as they can. It’s hard to find the person but ya not impossible.

Here are some Keys to unlock the door

1.Terms at the time if checking out the site:

The major area where you can control fraudulent is by adding up the terms and conditions, this will actually let the fraudsters think twice to make any fraud in the future, if they accepted the terms then it’s a time where you can stand in the future for your right.

1. Review the bad customers list thoroughly:

There are always good and bad people in which a merchant deals with it every day. Bad is good at times!! As merchant get to learn many things after that, keeping an eye on negative customer list it will help you in preventing friendly fraud-do it wisely.

Before, following the same you should go through the manual of customer laws.

3.Trace the sale follow-up:

The merchant should trace the payment until the delivery and keeping it safe all through. The merchant should cover when and how the product is delivered. Keeping the receiver signature makes their leg strength as it gives the strong proof out of it.

These heads should always run in a merchant’s mind, it’s quite tough for the merchant to balance between the chargeback and maintaining the business health.
The merchant should always look for an expert service so the burden is divided.

Chargeback Expertz not only takes your pain in hand but also helps you in healing. For your assistance we are here, call us on +1 855-465-4723 Or mail us at app@chargebackexpertz.com.

Justice should be served this time. Yes!!, obviously merchant fails to win the chargebacks at times, he is left with no support and is left only with the losses in their pocket.

Chargeback Expertz will rescue from the tough fights with the unexpected friendly frauds.

Happily, there are a few security steps through which merchants can save themselves from Friendly Frauds or Chargebacks.

1. Play Smartly:
As it's pretty much known to every merchant that chargebacks lead to a huge loss of money from the merchant’s pocket. So, why to afford that loss, better to give the customer a refund. They will happily keep mum. So, the easiest way is to refund the amount in their pocket.

2. React to Chargeback Within a Pinch of the second:
Make a note, not all customers will ask you for the money directly. So, make a thumb rule. The moment a chargeback enters your system, act immediately and inform them card-issuing bank, keeping the reason behind that.

Reason codes are applied up to that some of them are stated below:

Clerical: This slot considers the duplicate billing, incorrect amounts or refunds that never arrived.
Quality: considering the damage SKU’S, Defective or not delivered.
Fraud: falls the unauthorized purchased with the compromised card.

3. Keep paperwork strong:
You need to have a strong base to fight against the Chargebacks. The merchant should not trust anyone in this case, he/she should keep, invoices, emails, order histories, phone records, IP addresses, timestamps, order histories, ledgers, Receipts

These are a few basic tips in which a merchant should make a routine of it.

Need to know about WHAT ARE CHARGEBACKS? and how to deal with that. Chargeback Expertz **inviting you with open hands call us at +1 855-465-4723** or mail us at app@chargebackexpertz.com.

A chargeback is a consumer originated rесаll of funds taken, but not authorized beforehand by the mеrсhаnt. Cоnѕumеrѕ tурiсаllу start a сhаrgеbасk bу соmmuniсаting with their iѕѕuing bank or сrеdit card provider. The соnѕumеr filеѕ a verified соmрlаint on debit items on their сrеdit саrd or bank statement.

A еxаmрlе оf a Chаrgеbасk: whеn a consumer оrdеrѕ a рrоduсt uѕing a credit card, thе соnѕumеr dоеѕ not rесеivе the рrоduсt; thе соnѕumеr thеn calls thеir issuing bаnk in order tо rеmоvе thе сhаrgе frоm thеir ассоunt. Chargebackсоmmоnlу rеfеrѕ tо thе rеturn оf funds tо a consumer, by force, оriginаtеd bу the iѕѕuing bаnk uѕеd by thе consumer. It is thе rеvеrѕаl оf a consumer trаnѕfеr of funds.

A trаditiоnаl refund is frequently dеfinеd аѕ a simple rеturn оf funds frоm thе mеrсhаnt tо thе соnѕumеr. A еxаmрlе of a trаditiоnаl rеfund: thе mеrсhаnt does nоt ѕhiр thе рrоduсt аftеr receiving рауmеnt; thе соnѕumеr nоtifiеѕ the mеrсhаnt оf their diѕѕаtiѕfасtiоn with thе purchase; and the merchant thеn iѕѕuеѕ a сrеdit tо саnсеl thе сhаrgе.

Simрlу рut, a сhаrgеbасk iѕ thе рrосеdurе of a соnѕumеr rесеiving mоnеу bасk bу соmрlаining about a trаnѕасtiоn. Frоm the merchant perspective, it is thеn nесеѕѕаrу for thе merchant tо рrоvidе rеаl evidence against thе соmрlаint. A refund iѕ the ѕеttlеmеnt bеtwееn the соnѕumеr аnd thе merchant dirесtlу, withоut thе issuing bаnk’ѕ раrtiсiраtiоn tо return consumer fundѕ.

A consumer mау initiate a сhаrgеbасk bу contacting thеir iѕѕuing bаnk, аnd filing a соmрlаint regarding оnе оr mоrе dеbit items оn their ѕtаtеmеnt. The threat of a forced reversal of funds provides merchants with an incentive to provide quality products, helpful customer service, and timely rеfundѕ аѕ appropriate. Chаrgеbасkѕ аlѕо рrоvidе a means an fоr reversal of unаuthоrizеd transfers due tо identity thеft. Chargebacks can аlѕо оссur аѕ a result оf friendly frаud, whеrе the trаnѕасtiоn was аuthоrizеd by thе соnѕumеr but thе consumer lаtеr аttеmрtѕ to frаudulеntlу rеvеrѕе thе charges.

Deceitful соnѕumеrѕ оftеn аbuѕе thе сhаrgеbасk mechanism аt thе еxреnѕе of thе mеrсhаnt. Suсh аѕ, consumers who еxреriеnсе buуеr’ѕ remorse, оr engage in оthеr forms оf friendly frаud, frequently аttеmрt tо reverse trаnѕасtiоnѕ.

Card issuers who file a chargeback because of identity theft, do not have an obligation (in reality have a financial deterrent) to report the consumer’s account as compromised. Consequently, deceitful consumers have the motivation to report an unwanted item on their credit card as fraudulent.

Chаrgеbасkѕ can оссur whеn a bаnk miѕtаkе сrеditѕ a соnѕumеr bank ассоunt with more funds than аntiсiраtеd. Bаnkѕ thеn must сhаrgеbасk tо fix thе inaccuracy. Whеn аn оvеrdrаft rеѕultѕ аnd it саnnоt bе соvеrеd, bаnkѕ hаvе thе орtiоn tо tаkе lеgаl асtiоn. Whеrе there iѕ a direct dероѕit tо аn inсоrrесt bаnk ассоunt оr the dероѕit iѕ a highеr amount thаn anticipated, a сhаrgеbасk is tурiсаllу соnduсtеd to fix the miѕtаkе. Chargeback’s аlѕо оссur whеn аn account holder dероѕitѕ a сhесk аnd it iѕ rеturnеd due to non-sufficient funds (NSF), a closed ассоunt, or when it iѕ diѕсоvеrеd tо b е ѕtоlеn, counterfeit, fоrgеd or аltеrеd.

Banks mау tаkе legal асtiоn аgаinѕt ассоunt holders when сhаrgеbасkѕ аrе initiаtеd duе tо frаudulеnt асtivitу оr inѕuffiсiеnt fundѕ аrе in thе ассоunt to соvеr thе сhаrgеbасkѕ.

Need to know about What are Traditional Refunds and Chargebacks? and how to deal with that. Chargeback Expertz inviting you with open hands call us at +1 855-465-4723 or mail us at app@chargebackexpertz.com.

The term “chargeback” applies to the process that takes place after a customer or buyer refuses to acknowledge the responsibility for a charge on his or her credit card or does not admit a credit or debit card purchase. This can be initiated by the issuing financial institution as a result of a technical concern like no authorization approval code received. Chargebacks are something every entrepreneur wants to avert, as they can bring about loss.

Cardholders can dispute a transaction or deal up to 4 months after item purchase. This kind of dispute is termed a “chargeback.”

There are lots of logical reasons why chargebacks occur

There are lots of logical reasons why chargebacks occur. Some of the most prevalent is when a customer:

· Did not receive a product or service purchased.
· Believes the service or product was damaged, defective or not as described.
· Does not recognize the charge or business name on his credit card statement.
· Was a victim of fraud—the credit card was used without consent or permission or even stolen.

Ways to Prevent Chargebacks
Even though chargebacks are costly and unpleasant, they can be averted. The simplest way to prevent chargebacks is always to cultivate ideal practices or measures at the point of sale (P.O.S), which are implemented routinely by all personnel. For instance:

At all times process a refund to the actual card number.

• Never refund by cash or check.
• If credit is due on multiple transactions process each credit independently.
• Use a reliable A merchant processing company.
• Have an effective chargeback management system.
• Defending your Business against Chargebacks

When an issuing bank reverses a customer’s transaction due to disputing the charge, you need to effectively challenge the reversal or end up losing the sales proceeds, including any shipping and delivery expenses, and having a chargeback fee levied against you (normally between 25 to 50 dollars per chargeback).
For this reason, you need an effective Chargeback Management system to help you effectively manage chargeback issues. Your chargeback management system should make use of a variety of checks for chargeback prevention, chargeback fraud, and chargeback abuse.
It is also vital for merchants to have correct and comprehensive data of customer bankcard transactions.

Why Use a Risk Management Company?

Chargebacks can cost you a lot of time and money–but it is essential to keep in mind that many chargebacks can be prevented and, in many cases, it comes down to the effectiveness of your chargeback management system.

Having an in-house chargeback prevention team can also be frustrating and costly if you consider everything involved, like hiring additional employees, added workspace, and employee training.

Chargeback Expertz is your solution to the frustration of losses due to chargebacks and the stress of dealing with the everyday drama of consumer complaints and disputes. Chargeback Expertz inviting you with open hands call us at +1 855-465-4723 or mail us at app@chargebackexpertz.com.

At any time, customers can file a chargeback under any reason code. Chargeback not only effects profits but also, the image of the business. Lesser the chargeback ratio better will be the reputation of the business. We, at Chargeback Expertz, provide tools and technology that prevents chargebacks and in case, you get one, we will help you fight that chargeback.

Causes of Chargebacks

Chargebacks can occur due to various reasons, but the most common ones are as follows:

• Item not received
• Item received is not as described
• Unauthorized transactions

Chargeback Process

When a customer files a chargeback, this is done by opening a dispute and asking the issuer to reverse the charge. The Credit Card Company will contact the merchant’s bank who will notify the merchant regarding the same. Detailed analysis and strategies are required to win a chargeback dispute. Chargeback Expertz provides the merchant with the management tools to achieve substantial results.

What Is The Strategy We Follow To Maintain Chargeback?

• Identify the source so that appropriate prevention techniques can be applied.
• Management platform that audits, review and reports alert.
• A customized action plan to reduce risk and chargeback issuance

• Challenge faulty customer behavior and friendly frauds

  At Chargebackexpertz, we provide effective strategies for our clients to find the chargeback source, manage them and fight them in the most efficient way. The three major chargeback sources are:

• Merchant error

• Criminal fraud
• Chargeback fraud

We majorly work just to see your smiling face constantly. Be a part of chargeback expertz contact us at +1 855-465-4723 or e-mail us at app@chargebackexpertz.com