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Updated by nehag2188 on Dec 13, 2017
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Top BPOs and Call Center Service Providers in India

The outsourcing industry has become an integral part of today’s business environment. The need to cut costs and focus on core competencies has led to the emergence outsourcing BPO services.

1

Genpact

Genpact is one of the major BPO companies in India. Founded in the year 1997, the company has made rapid progress to establish itself as one of the most trusted names to offer BPO services in the country. It has its branches in more than 25 countries across the globe. The company offers its services to more than 100 of the Fortune Global 500 companies.

2

TCS

The BPO segment of Tata Consultancy Services (TCS) is one of the biggest names in the Indian BPO industry. The BPO segment is responsible for generating 12% of the company’s total revenue. TCS BPO ranks among the top 10 IT services providers in the world.

TCS offers a variety of services that include enterprise services, platform solutions, analytics & insights services, etc. TCS BPO has garnered a name for itself in this sector through excellent customer services.

3

Wipro

Wipro is an iconic global brand in the Information Technology sector and has a presence in more than 175 cities spread across 6 continents. Wipro entered the BPO industry in 2002. Wipro BPO made its mark in the industry through a combination of operational excellence, industry expertise and transformation capabilities.

The company offers a wide range of services, including customer management services, human resource outsourcing and knowledge services.

4

Aegis

Aegis Limited is a renowned global outsourcing company that was founded in the year 1985. It has its operations spread across 37 locations in 9 countries around the world. Aegis Limited has established itself as one of the leading BPO companies in India. The company is wholly owned by Essar, a USD 35 billion conglomerate.

Aegis offers its services to sectors like healthcare, technology, retail, energy & utilities and telecom. Some of its services include finance and accounting, human resources and enterprise applications.

5

Serco Global Services

Serco Global Services was established in the year 1991. This multinational company has been the winner of multiple awards for providing quality services. The company has its branches in various cities of the world.

Serco Global Services delivers an entire spectrum of services like finance and accounting, consulting, legal services and knowledge services. It offers its services to different sectors including retail, telecom, healthcare, banking and logistics.

6

Octopus Tech Solutions

Octopus Tech Solutions

Octopus Tech Solutions is an Indian outsourcing company that provides you with customized solutions that are tailor-made for your business requirements. They offer various services like – inbound call center services, outbound call center services, telemarketing services and technical support services. Their call center services give you the best quality of processes, reduced handling time as well as a quick resolution to customer queries.

7

WNS Global Services

WNS Global Services is a multinational business process management and outsourcing company. It came into existence in 1996. Initially the company was an in-house unit of British Airways and was known as WNS World Network Services. In 2003 the company began offering Business Process Management solutions to clients belonging to other industries as well. The company has 39 delivery centres located across different countries of the world.

The company serves a variety of sectors including healthcare, insurance, manufacturing, media and entertainment, banking and financial services, consulting and professional services, shipping and logistics, retail and telecommunications.