The BPO scene in Iloilo province is thriving with an estimated 5,000 BPO professionals needed by various firms. 2017 was a great year for the province.
India's Prime Minister Narendra Modi has praised the country's service capabilities when it comes to BPO. Mr Modi said that Indian companies have also invested in the Philippines.
Whether a brand is an established presence or just a startup, outsourcing can help the brand become profitable by allowing more profits and talent inclusion
Artificial Intelligence is a business advantage and it is why businesses are investing in the platform. BPO must innovate to be successful in the AI era.
The emergence of automation and artificial intelligence has caused mass panic among people within the BPO industry, saying these disruptive technologies can replace the human workforce.