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Updated by Rajesh kumar on Jul 06, 2020
Headline for Online Food Ordering System
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Rajesh kumar Rajesh kumar
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Online Food Ordering System

Start your restaurant business with all-in-one Online Food Ordering System & Restaurant Management Software.

Online Food Ordering System | Restaurant Ordering System | Restaurant Management Software | Kopatech

Start your restaurant business with all-in-one Online Food Ordering System & Restaurant Management Software. 100% Source Code & Get FREE Quote.

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Restaurant Ordering System

Restaurant Ordering System

Manage your restaurant online with "Restaurant Ordering System". Website Ordering, Multi Restaurant Platform, Customer Mobile Apps, Food Delivery apps with realtime tracking

Benefits of Customized Online Food Ordering Script

Build and deploy your restaurant applications with customized food ordering script, one platform for your entire restaurant business solutions.

Common mistakes in mobile app marketing

Mobile App Marketers can make some common errors which end up in dissatisfactory results and wasted budgets. Here are some steps where you can avoid these set of mistakes

How the Mobile Application Development Has Changed in 2017

The business trends today have changed dramatically and everyone are in a full throttle towards mobile applications

Current Restaurant Online Ordering System Trends That Benefit Restaurant owners | Kopatech

The Restaurant Food Ordering System Trends That Benefit Restaurant owners to expand the Restaurant Business to new Food Ordering channels.

7 ways how Food Delivery App can help grow your restaurant business - kopatech

Find out how food Delivery App help your restaurant business to increases online orders, Good Customer Service & Build your customer database

How to find best Online Food Ordering System for Restaurants Business | Kopatech

The essential checkpoints and criteria of shortlisting a Best Online Ordering System & Food Delivery App for Restaurants Business.

7 Must-have Features in On Demand Food Delivery Apps and Online Ordering System | Kopatech

The way restaurants, hotels and eateries operate around the world has changed dramatically. Diners in busy cities want food delivered at their doorsteps in as little as 30 minutes are even fewer. While restaurants can easily build production and packing capacities by adding more kitchen equipment, delivering it seamlessly within a time-frame is a complex process that is difficult to achieve and sustain.

Get the App Advantage

The silver lining to what is seemingly a tough work in restaurant business is that you can use food delivery app to streamline the entire process beginning from displaying your menu up to delivering it to the customer and receiving the payment. An online ordering system for your restaurant, will dramatically make your restaurant easily accessible to diners, increase your revenue manifold and even lessen the need for dining space that sell for a premium.

Not All Apps Same

All food delivery apps are not the same, so when you contemplate an Online Food Ordering System for your restaurant/eatery business, think in terms of not only giving your business a unique advantage, but also giving your customers a memorable experience that will convert them into loyal patrons. Your food delivery app is therefore your brand ambassador and must have all the trending features built into it.

Here are 7 must-have features in your On Demand Food Delivery Apps

  1. Auto Dispatch - Optimizing delivery boy resources should be top priority and your systems should be able to assign a job automatically without human intervention. This means matching the delivery location with the drivers’ location so that they travel less and save time.

  2. Real-time Driver Location Tracking - Customers, we know are always anxious about receiving their orders on time. A real-time tracking system such as on Google Maps Navigation puts controls in the hands of your customers that they love.

  3. Distance and Estimated Time for Delivery info for customers - This feature allows customers to know when exactly they will receive their orders and where exactly the dispatch is at any given time. It builds confidence that food is on the way.

  4. Ratings and Review - No dynamic business can afford to remain stagnant and the best way to stay ahead is in understanding your customers like the lines on your palm. Real-time ratings and reviews offer the means to innovate and improve services. It will make your restaurant unique and build loyalty.

  5. Reports and Analysis - Planning ahead is critical to any business and this is also true in the restaurant business. Automated reporting and analytical reports help you do this and more. It helps you to calculate commission payouts for drivers, incentivise hard work, conscript more drivers; increase/decrease workload and overall fine tune the delivery system.

  6. Locate Hot spot - Hotspot are places that high potentials for sales and when you have this information, you can move drivers, delivery points and even establish new POS to increase sales. Generally this will give a cascading effect for higher profitability.

  7. Multiple Delivery Job - Making multiple deliveries has its own advantages in which a single driver can handle more customers at the same time. It not only save money – it brings bigger profits too.

Talk to us today to start building your dream Online Ordering System. We know exactly how the food delivery system works.
Online Food Ordering Software

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How does the order verification process of multi restaurant delivery software work?

How does the order verification process of multi restaurant delivery software work?

Restaurants, consumers, drivers and mobile apps are the major players in multi restaurant delivery software. Consumer places an online order request from one part of the city. Software assigns dispatch agent from same or other regions of the city. New employees of the eatery are assigned for packing and dispatch work. The persons involved in the order verification process are unknown to each other. If order verification is happening effectively, recipe will be delivered on-time for the consumer. If the verification fails at any stage, then delivery process will be delayed. Both dispatch agent and the consumer will face issues in the delivery. The stages of the order verification process is as follows.

Eating house checks the ingredients:

If consumer places his order, eating house will get a notification through the software. Eating house should verify ingredient availability and update preparation status with the software. If it is not possible to prepare the recipe for various reasons include non-availability of ingredients, huge workloads and unexpected absence of staffs, then the eating house should reject the order.

Hotel staff verifies the driver:

If preparation of food item is completed by the hotel, then they will update the order status in software. Many drivers come to eatery for collecting the recipe. The employee of the eatery should confirm the driver for a particular order with order number or one time password. If the driver's reply matches with eatery's data, then the eatery staff will hand over food parcel to him.

Delivery agent confirms the recipe:

The delivery agent should verify the recipes with order details on his mobile app, and he collects it from the hotel. Mobile application won't allow him to select 'order pick-up' option without confirming recipes. If a wrong food parcel is received by the driver, It will lead to unnecessary time waste for him. So, they should be cautious during the collection of the parcel.

Driver verifies the customer:

Once delivery partner reaches to the customer's location, he made a voice call to the customer for verification. If a driver sees customer, he will ask the shopper name and whether he requests recipe from the particular hotel. If he satisfied with the customer's reply, then he will deliver the food parcel to the consumer.

Customer identifies the delivery partner:

Once multi restaurant delivery software assigns driver, customer view his mobile number in online. Customer made a voice call to driver to know the order status. The customer tracks the driver's current location with the help of GPS enabled tracking system in the software.

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Order processing steps in multi restaurant online food ordering system

Order processing steps in multi restaurant online food ordering system

Order processing is a method to utilize the resources to improve the service quality of multi restaurant online food ordering system. This is a multi-stage process with several steps. Consumer's fulfillment is the key factor in the order processing.

Hungry client :

Once upon a time, if any person felt hungry, they would prepare the food or search a good hotel for eating. Smartphone eases the searching process in this golden era. Hungry client uses mobile application to find the best eating houses. Tasty foods and offers are displayed in the web page. Client chooses his favorite recipe and complete the order placement.

Order confirmation :

Food preparation partner of multi restaurant online food ordering system receives client's request in their dashboard. It has client name, address, phone number, recipe list, quantity and other instructions. The hotel confirms the request and it starts food preparation. If any resources are not available or out of the stock, then the hotel has an option to reject the request.

Selection of dispatch executive :

After getting the confirmation message from the eating house, the system prepares the list of eligible dispatch executives. It calculates the distance between the hotel and executive's current place. It shortlists nearby executives for dispatch. It makes productivity analysis for finalizing the appropriate dispatch executive and assigns him for the particular order.

Completion of food preparation :

Eating houses have predefined time for food preparation. If they receive huge orders, food preparation will take additional minutes. Prepared foods will be sent to the packing department. After completing the packing work, the admin staff updates food ready status in the restaurant dashboard. The system sends an instant notification about the order status to dispatch executive.

Dispatch agent's first mile :

After the order confirmation, the dispatch agent will get the order details on his mobile application. He confirms the order in mobile application. He goes to respective hotel to receive the recipe. If he reaches the location, he confirms his arrival in his mobile application. An immediate notification about his current place is shared with the consumer and hotel. If he rejects the order, the system searches for another dispatch agent.

Food picked-up status :

Delivery agent confirms the recipes and starts his travel to consumers place. If the cafe misses any recipe, he will communicate with cafe staffs. When the delivery agent starts his journey, He updates food picked-up status in his mobile application.

Dispatch agent's last mile :

The dispatch agent travels with the help of GPS enabled tracking system. After he reaches to consumer's place, he updates the current status in his mobile app. He made a voice call to consumer with the help of mobile application to intimate his arrival.

Delivery completion :

Customer receives the recipes from the dispatch agent at his doorsteps. If he chooses cash payment mode, he will give the cash to dispatch agent. Dispatch agent updates about cash collection in his mobile application. Thus, the agent completes the dispatch and rescue the client from hungry.

Customer Ratings :

Star ratings or smiley is used to understand the customer's feelings. When the delivery agent gets good ratings from the customer, then some of multi restaurant online food ordering system provides bonus amount to delivery agents. These ratings are helpful to improve the business.

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How do scheduled orders work in an online ordering system?

How do scheduled orders work in an online ordering system?

Planning is a vital function for all activities in this mobile application era. Employees have a schedule in their workplace. Millennial arrange frequent outings in the weekends. A systematic investment plan is offered by the financial service companies and people invest the money at scheduled intervals. In the same way, tech-savvy consumers are scheduling the online food order for birthday parties, family get-together, business meetings, etc. They are able to request the foods a few days ahead of the meetings. The consumer will get their favorite recipes from online ordering system as per agenda.

Time plan :

Consumer should choose his favorite recipe in the food tech company's website or mobile application. There is a choice for scheduled order at the checkout page. Customer should mention date and time for the delivery of recipes. He ensures that eating house should be opened on the date and time which is mentioned earlier. Order management page of the eating house displays a notification about the order ahead of time. It is shown in the top of restaurant dashboard page. The chef prepares the recipe as per the order. In the meantime, online ordering system assigns a dispatch partner. He completes the food dispatch as per the schedule.

Subscription based services :

Food tech companies introduce membership programs and monthly subscriptions in the recent months. Both these plans are different versions of the scheduled order. Food delivery applications provide free delivery, discounts and surprise gifts to consumers who enrolled them in these programs. They collect surge fee and distance fee for food supplies. These fees are not applicable for subscription based services.

Steps for availing scheduled food delivery :

  1. Choose the favorite food items from the eating house by using online ordering system.

  2. Select the exact delivery location of his home or office on google map.

  3. Look for the scheduled order option.

  4. Choose the date and time of delivery.

  5. Scheduled request is highlighted in the admin page of the website.

  6. Recipes are prepared as per the schedule.

  7. Delivery app assigns a dispatch agent.

  8. Consumer will get the food on-time.

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Why delivery agent of multi vendor food ordering system frustrate during cash on delivery orders?

Why delivery agent of multi vendor food ordering system frustrate during cash on delivery orders?

Multi vendor food ordering system alters eating habits of urban people in the recent years. Customers are placing their food requests in online. They are using digital payment methods include debit card, credit card, internet banking, unified payment interface, etc. If the customer is unable to use this payment facility, then they will provide cash to delivery agents. Delivery agents work based on targets and incentives and they are frustrated with cash on delivery orders(COD) for various reasons.

Exact change :

Customers are requested to keep the exact change for COD food requests. But, they are giving currency notes and expecting change from delivery executives. There are more than three hundred orders per month for an executive. Delivery agents are getting more than hundred COD food requests per month. They are unable to arrange the coins and small denomination notes for every order. This issue creates frustration among delivery agents and it affects their performance.

*Floating cash deposit *:

Cash collected from customers is termed as floating cash. The driver should go to delivery hub or bank for depositing this floating cash. The frequency of cash deposit is more than 3 times per week. Delivery agents are unable to concentrate on their work due to this floating cash deposit issue. They are wasting their golden time in the traveling towards the hub or searching the bank. It creates more frustration on themselves.

Safety in cash management :

If customers pay through digital payment methods, the driver has no responsibility in the monetary transactions. Drivers are working up to early morning. They get long distance orders in the late night. They are traveling alone on the roads. They are responsible for the cash collected in COD orders. It creates unnecessary fears in the late night.
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No orders after cash limit :**

Every food ordering apps fixed certain cash limits to drivers. Once the driver reaches the limit, the multi vendor food ordering system stops to assign food orders for drivers. There are less chances to deposit the money in the late night. When there are no orders, It affects the confidence level of drivers.

Bad ratings from customer :

If driver faces money related issues in the customer's doorstep, customer may give bad ratings. Driver's payout structure is linked with customer ratings. A happy driver dispatches food with smiling face. This cash on delivery orders disturb the driver's attitude and affects the customer satisfaction.
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Continuous bank holidays :**

Food tech companies are providing more offers to customers in the festive days. Dispatch executives are getting more incentives during that time. The food requests are doubled and the average value of the order is also increased. Bank employees will get continuous holidays in the festival days and there is no option of depositing the money in the bank. It is highly demotivate the delivery agents.

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Impact of coronavirus pandemic on restaurant food delivery business

Impact of coronavirus pandemic on restaurant food delivery business

Coronavirus continues to spread across the world at a brisk pace. All countries announced lockdown to break the chain of infection. People quarantined themselves by staying at their home. This pandemic changed their eating habits, and it created the fear of ordering food using online applications. Customers and delivery partners are giving priority to health and safety. So, Food aggregator applications have launched several initiatives such as no-contact delivery, mandatory use of face masks, hygiene practices, layoff announcements, and delivery of essential products. These initiatives helped towards maximizing safety in the delivery process.
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No-Contact Delivery :**

Online food ordering system launched no-contact delivery recently. Customers are using online payment methods for their orders, and they are requesting riders to leave the food at a safe place near the doorstep. Customers pay using debit/credit cards, net banking, digital wallets, or UPI. The rider leaves the food at the delivery location. He takes a clear photo of full doorstep and the food in front of it. He uploads the photo in his mobile application, and this photo will be sent to the customer. After uploading the photo, the rider knocks the door or ring the bell and walk away. The customer will collect the food from the doorstep. This initiative minimizes the contact between the rider and customer. Online food ordering platforms suspended the cash on delivery payment option for no-contact delivery.
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Mandatory use of face masks :**

When someone sneezes, coughs, talks, or exhales, they could release germs into the air. Mask helps to prevent the person from contracting infectious germs in the air. Food delivery companies offer masks to riders and restaurant staff. Online food ordering system introduced a feature in the delivery partner app to check the mask usage of rider. It mandates the rider to click a selfie with a mask and upload it for starting his duty. If the rider is not wearing a mask, then the system won't allow him to work.

Hygiene practices :

Food delivery companies take preventive measures to stop the transmission of virus by implementing hygiene practices. Restaurants increase the frequency of sanitizing in all areas such as kitchen, sinks, chairs, tables, billing counters, doorknobs, and door handles. Restaurant staffs use hand gloves. Hand wash stations are installed at the pick-up points of hotels to practice hand hygiene. Food delivery companies recommend their team members to keep on washing hands with soap and hot water. They instructed their employees to avoid touching the eyes, mouth, nose and following healthy habits. They check the temperatures of their entire staff every day. Food containers are packed in an extra bag so that it does not contact with anyone during the transit. Riders are using sanitizers after delivering each order.

Layoff announcements :

Orders on food ordering and delivery platforms have dropped a certain percentage amid the coronavirus pandemic. They are working with less number of restaurants, and minimal delivery partners. Big drop in online orders and no dine-in services impact the restaurant business severely. Hotels have been forced to shut due to the shortage of supplies and staff. COVID-19 hurt the food delivery business across verticals including cloud kitchens. Hotels and food delivery companies announced lay-off their employees due to the impact of the pandemic. They proposed a temporary reduction in salary for the entire organization.

Delivery of essential products :

Multi restaurant food delivery platforms began a new feature to deliver essential goods through their applications. Lockdown supported themselves to increase this new service across the nation. The food delivery application will be providing essential products by partnering with many brands. They launched a hyper-local delivery service that will pick-up the items from the neighborhood store and delivers it to the customer's doorstep. New services are classified under separate tabs within the application which will list the outlets and brands. The consumer purchases items based on their availability.

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How to save your restaurants by implementing food ordering software

How to save your restaurants by implementing food ordering software

Eating houses closed their dine-in option due to coronavirus pandemic. They are permitted to continue takeaway options. Persons from quarantined places and lockdown areas return for using takeaway services from eating houses. They give priority on health and food safety. If an eating house doesn’t have its own web and mobile app, then it is an appropriate time for installing an exclusive online food ordering software to improve their hotel business.

Proper Packaging: Packaging is an essential deal for takeaway food in this coronavirus outbreak period. Restaurateurs concern over the safety of their customers. They should use safely sealed tamper-proof packing to protect the recipe from cross-contamination. Corrugated cardboard boxes provide heat insulation which minimize the amount of heat that’s released. It is a biodegradable, cost-effective, hygienic, sturdy and foldable material for food and beverage packing. These eco-friendly boxes are food grade laminated, and they reduce spillage. Consumers are interested to pay more for foods with this eco-friendly packing. If the hotel prints a healthy note on the food box, then it leaves a special memory for foodies. Restaurateurs should update about this packaging in their web and mobile applications.

Takeaway Services: Hotels are using a new way for delivering the recipe into consumer’s hands. Consumers are placing online orders in the restaurant food ordering software. Once the eating house notify the pick-up time, the consumer will arrive at the restaurant's parking area. Restaurant employees watch for consumer vehicles and handover the food package without making any personal contact with consumers. Hotels should use insulated and ventilated takeaway containers. They should communicate these takeaway options to their consumers by using their online food ordering software.

Employee Safety: Healthy working environment plays a pivotal role in employee safety. Food tech companies have implemented safety policies for their staff. They introduced contact-less delivery for avoiding direct contact between consumers and riders. They give masks, hand sanitizers and gloves for their team members to ensure their personal safety. Employees are instructed to maintain physical distance in the workplace to reduce the transmission of virus.

Healthy Foods: Restaurateurs should conduct regular inspections to the kitchen for maintaining cleanliness and hygiene. People are searching for healthy diets in the midst of Covid-19 pandemic. Red bell peppers, strawberries, broccoli, garlic, chickpeas, mushrooms and spinach are helpful to boost our immune system. Eating houses should show their concern for customers’ health by introducing new dishes with the help of these ingredients. Hotel managers should create these new dishes in their digital menu. Introduction of new dishes help to bring new foodies and it will increase the business.

*Digital Marketing: *Many countries imposed lockdown to fight against coronavirus disease. Persons are staying at home, and they spend more time on the internet. Restaurateurs must use this situation for digital marketing. They should connect with existing consumers on social media during this critical moment. They ensure their hotel name in the first page of google search. People are looking for food from nearby restaurants. So they should use local SEO strategies to show their brand name in near me searches, and they must add positive reviews in various websites.

*Calming messages: *Many restaurants are sending calming messages to their consumers that the restaurant is following hygiene procedures. Hotel managers send emails with empathetic content that provide relief to consumers. The aim of communication should be to convey how the eating house is taking care of workers and ensuring business continuity during COVID-19 crisis. This communication should have inspiring thoughts.

Stay positive: Restaurateurs can stay positive and transmit their positive energy to staffs and foodies. They have operational issues in this crisis time. As an investor, restaurateurs can make profit at any time from hotel business. They should operate the hotel to maintain brand name and goodwill. Their aim should be to safeguard the workers and serve the customers.

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Food Ordering Software: **This is the right time for restaurants to implement the online food ordering software. It will help restaurant owners to manage their food delivery, digital menus, instant messaging to their customers, offers and promotions, acquire new customers, pickup and takeaway services.