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Updated by Ramya Tej on Oct 23, 2017
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Ramya Tej Ramya Tej
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Chatbot

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GuestPost : Q & A : How do Chatbots and Conversational AI Platforms Impact Customer Experience and Contact Center Ope...

GuestPost : Q & A : How do Chatbots and Conversational AI Platforms Impact Customer Experience and Contact Center Ope...

Principal Analyst@Forrester Research serving application development & contributed his thoughts on the trends & practices of chatbot platform on customer experience