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Updated by Ivan Petrov on Aug 31, 2014
Headline for Everything Your Company Needs to Know About Customer Relationship Management (CRM)
Ivan Petrov Ivan Petrov
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Everything Your Company Needs to Know About Customer Relationship Management (CRM)

What is Customer Relationship Management (CRM)? What are the direct benefits of using such systems? Will they help me get more sales? How to choose the most suitable CRM system for my company? - All those questions are quite common today and if you are struggling to get the answers, read this great list.


What Is CRM? - CRM Magazine

CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer satisfaction, loyalty, and advocacy. True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time. This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and upselling opportunities to target marketing strategies to competitive positioning tactics.

The Types of CRM Systems |

Customer relationship management (CRM) software serves the needs of small businesses as well as large enterprises by creating a focus on the business's customers. The different types of CRM systems share the common goal of creating opportunities, through the use of technology, to improve the quality of service a business provides to...

How Customer Relationship Management systems can be of benefit to your business - SME - Business - The Independent

Any business is highly dependent on its customers. Traditionally, smaller businesses were thought to be better able to understand their customers' needs, simply because their size made it easier.

It's a small, small CRM-ish world...and it's gettin' smaller all the time | ZDNet

Summary: Here are a few reasons why 2012 has already been a pivotal year from a small business CRM-Ish perspective.

How to Choose CRM Software

Managing customer relationships can be a daunting task but also a very rewarding one. Luckily, there's business software that will help you. Here's how to select the right customer relationship management software for your business.

Top 5 Mobile CRM Applications |

Mobile CRM is gaining greater amount of importance these days. Which are the most used mobile Customer Relationship Management (CRM) apps today?

Ultimate Selection of 60 Tools for Business Owners | Small Business Branding

Today, to create a company is one of the easiest things you can do – simply fill all necessary papers and you are done. However, once you create your own business, you will have to start managing it, which where you will definitely need some extra help. I tried to cover all aspects of business management and provide you with a list of tools you can use, so I hope you like my list.

11 Ways To Ensure the Success of CRM Project

by Lyuben Georgiev Regardless of the type of a company, good CRM practices are applicable in all economic sectors. Experts say one of the main principles to be followed is the orientation towards the client. In this sense, the company must not only reduce costs...