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Live chat helps to engage the customer on any eCommerce website. It provides real-time answers to the customer queries which helps to boost eCommerce business sales.
Closing a sale with customer is critical to the success of a company. The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision. Calling a company could lead to ten, twenty minutes or more on hold, and it may be difficult to explain the exact webpage that is causing confusion.
With the prolific growth in e-commerce, attracting and keeping the customer engaged on a website has been the challenge for marketers. In most of the case
Features the importance of live chat support for eCommerce online business and tips to leverage. Live chat offers a convenient platform for shoppers to chat with a ‘shopping assistant’ or a customer care executive, while they are logged on to your store.
Customer interaction is essential for every business. Imagine visiting a local shop to purchase a product and you ask a number of questions related to that product to the retailer and getting them answered instantly. This type of interaction helps a retailer build a feeling of trust which in turn results in improving the sales.
Once you’ve attracted leads to your online store, it should be a breeze to turn them into paying customers, right? Not so much.
No matter how amazingly equipped your site is to entice, educate, or entertain your visitors, you may still find that it’s not always enough. You do ...
