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Updated by sphe on Jan 30, 2017
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sphe sphe
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Business Skills Training Courses

HR Matters (Pty) Ltd is an accredited training and education provider, with Services SETA accreditation no. 3685, and MoUs with the MICT and LG SETAs. Our traning facility is easily accessible in Umhlanga Ridge adjacent to the Gateway theatre of shopping.

Business Skills Training Courses:

1

TEAM Effectiveness / Organisational Alignment

TEAM Effectiveness / Organisational Alignment

- Successful teams are based on common purpose, goals and deliverables, an outcome of our approach to team building

2

Workplace Diversity Management

Workplace Diversity Management

- Turn diversity into a competitive edge through our highly participative and informative programme.

3

Change Management

Change Management

- Organizations do not change but people in organizations do - manage change one person at a time and overcome resistance to change.

4

Facilitation Skills

Facilitation Skills

- Facilitative skills are increasingly becoming a core competency of leaders, consultants and people managing groups of people.

5

Mentorship and Coaching

Mentorship and Coaching

- Empower managers and protegés by training and upskilling them on coaching and mentorship.

6

Civility in the workplace

Civility in the workplace

- Business etiquette, manners and courtesy are not just about minding one's behaviour, these are about professional success too.

7

Innovation Management

Innovation Management

- Does your organization have a structured innovation process in place - build a strong innovation culture through this Programme.

8

Meeting Management

Meeting Management

- Meetings require skill and technique in order for the meeting to achieve its purpose. Disorganized and poorly managed meetings waste time and reflect Waste time and reflect poorly on your organization.

9

Anger Management

Anger Management

- This course will help teach participants how to identify their anger triggers and what to do when their angry with the result that productivity increases due to better work relationships.

10

Work life Balance

Work life Balance

- Stress associated with unbalanced life styles is costly; it damages productivity and increases individual health risks.Employees who have the tools to balance their professional and personal lives are happier, healthier and more productive. Generation X places a high value on work life balance; therefore offer work life balance attracts and retains top talent.

11

Overcoming Sales Objections

Overcoming Sales Objections

- Do you want to improve sales and the Company’s bottom line? Invest in sales objection training. Everyone in sales will run into sales objections – understand factors contributing to customer objections. Learn how to deflate objections and close sales.

12

Emotional Intelligence

Emotional Intelligence

- Participants will be provided with tools, which will make them to be emotionally intelligent at the work place. An emotionally intelligent employee can manage his or her own impulses, communicate with others effectively, manage change well, solve problems and use humour to build rapport in tense situations.

13

Attention Management

Attention Management

- Every Company and every manager want to increase productivity, however constant access to information and expectations to do more with less is overwhelming the workforce and people are easily distracted at work. Attention management allows managers and employees to increase their productivity as well as their job satisfaction by increasing their ability to focus attention to what they do.

14

Creative Problem Solving

Creative Problem Solving

- Participants will be trained on the structured approach to finding and implementing solutions. The creative problem solving process involves creativity; problem solvers come up with solutions that innovative.

15

Train the trainer

Train the trainer

- Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you’ll want to be prepared for the training that you do. This workshop will give all types of training tools to help create and deliver engaging, compelling workshops that will encourage trainees to come back for more.

16

Budgets and Financial Reporting

Budgets and Financial Reporting

- The goal of this workshop is to give the participant a basic understanding of budgets and financial reports so they can hold relevant discussions and render decisions based on financial data. This course will define key terms like ROI, EBIT, GAAP, and extrapolation. Furthermore, this one-day course will discuss commonly used financial terms, financial statements, budgets, forecasting, purchasing decisions, and laws that regulate the handling of financial information.

17

Call Center Training

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance.This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level

18

Working Matrix Organizations

Working Matrix Organizations

Firms choose matrix organization models when they require success at two or more things simultaneously. This helps them to share expertise, unique skills and to avoid duplication of skills and resources, resulting in matrix work relationships which calls for specific behaviours of all involved.

Would you like to know how your organization could leverage on this to increase productivity and avoid all the unnecessary over duplication of effort? Talk to us at HR Matters.