ITSM Resources

Social Support, Social Media for Service Management, IT Marketing Management and ITSM Consultancy

The ITSM Review - News, Reviews and Resources for ITSM Professionals.

Welcome to Our Resources section. Here you will find a range of material at your disposal to help you with your Business and Service Management

Thoughts from a knowledge management wonk with a background in IT.

James Finister - Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment.

Contact Me

For
- ITIL V3 process list and xref to sources
- ITIL V3 role list
- ITIL V3 policy list
- ITSM book reviews
- a topic tag-cloud for discussions on the IT Skeptic blog
- How to pass the ITIL V3 Foundation for free
- why CMDB cant be done (or shouldn't)
- Crap Factoids: analyst "research" and other bull excrement, by Chokey the Chimp
- ITIL Business cases: how to build them so they work
- NOT the IT Infrastructure Library foundations exam: a very funny satire

...and much more

Cognizant Process Model: PathFinder is specifically designed to those: Tasked with designing an IT Process. Seeking validation that a process has been validate

If you would like to receive the current version as soon as it is published, send an e-mail to publishing@itsmfi.org  Enter "subscribe" in the subject line.

IT Process Wiki: The ITIL Wiki is about ITIL 2011, ITIL V3 & V2, ISO/IEC 20000 and IT Service Management (ITSM).

Aale Roos June 7, 2012

Slides for download

Michael Slabodnick's blog

Website from the IT Skeptic, containing:
- Free Checklists to guide you at critical times.
- Tipu, a method for Continual Service Improvement
- The Standard+Case model of ticket management
- A basic service management model
- A basic taxonomy for service records (tickets)
- Links to resources on the internet.
- The book Basic Service Management

Maff Rigby of IT SmartDesk presents a 30 minute overview of Social IT

Acknowledged industry leaders along with public sector organisations
all testify to the benefits of PRINCE2 and ITIL. Find out what Visa, Microsoft
and many other organisations have to say about the internationally recognised
best practice approaches, the benefits they bring and why they would recommend
others to take them up.

The HDAA blog - contributed to by HDAA staff, members, AND YOU if you'd like to submit one! Help us go beyond ITSM!

Found by Chris Dancy

From Practitioner radio ep 29
IT governance, or IS governance as I prefer to call it, is all about the accountability of senior management for the control of IT and for delivering value to the business though the use of technology. This is possible only by having a structured framework for the control and measurability of IT, along with the tools to assess and measure an organisation's IT environment. The Management Guidelines for COBIT (Control Objectives for Information and related Technology) provide just the framework and tools that are required by senior management for these purposes.

Many firms with IT service management initiatives are confused between service catalogs and service portfolios. We'll explain the differences and benefits.

IT Skeptic is Back! Watch the Webinar to get an Overview on Agile Development Methodology with respect to ITSM. We had Rob England with us, who focused on Se...