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Updated by Bluewolf on Mar 17, 2013
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Bluewolf Sessions at Dreamforce

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1

Gamifying Social Collaboration

Gamifying Social Collaboration

As companies grow and become increasingly global, what is your company doing to create cohesion and collaboration within your organization? There’s a lot of talk around the Social Enterprise. But, what about your people? This session will talk about driving social collaboration in your workforce through innovative change management strategies including gamification.

2

How to transform your employees into brand ambassadors

How to transform your employees into brand ambassadors

In today’s social, mobile world, there’s no reason brand awareness should be siloed and coming from the marketing department alone. We talk about multichannel marketing all the time. But, what are you doing to turn your employee base into brand ambassadors? This session will dive into the tools and processes to how you can give a megaphone to your workforce and inspire them to spread your company message via the social web.

3

Social Customer Service: The Next Battleground

Social Customer Service: The Next Battleground

The days of a single customer service department owning the company's relationship with customers are over. In this new battleground, every department has a responsibility to the customer. Forward-thinking companies are investing in tools that arm not only their customer service agents, but all of their employees, with a competitive edge. This sessions will offer guidelines in making that competitive edge a part of your company’s ethos. It's a social world. Are your service agents armed for the battle?

4

Cross Selling and Collaboration in the Cloud

Cross Selling and Collaboration in the Cloud

Cross-selling is a driving force within many firms today. Organizations are operating in silos with little to no knowledge of what the other business units are doing. Find out what your organization can do through cross-selling and collaboration initiatives to tear down those silos and increase ROI.

5

Global Training and Adoption

Global Training and Adoption

Struggling with keeping your global team on the same page when it comes to Salesforce?

6

The State of Salesforce

The State of Salesforce

Current Salesforce messaging focuses on the Social Enterprise and strategic collaboration, but are businesses really there yet? If not, what are they currently focusing on and what is on their wish list? Bluewolf delves deep into a year of project and client survey data to present The State of Salesforce.

7

CRM Governance

CRM Governance

How are your Salesforce tickets managed? Bugs, enhancement requests, help inquiries, and release schedules are all the important functions that Governance can help maintain. Bluewolf has come up with a helpful checklist for implementing or optimizing a Governance system. Hear more about out it in this session.