Welcome to Inspiring Sales, I’m Tori Hawthorne. I have worked in a Sales and Customer Service capacity for the past 15 years, in both the retail and direct sales environments. I have worked for 10 years in the Direct Sales sphere, and have advanced from being a Direct Sales Agent to becoming a Business Development Manager involved in the Recruitment and Training of other Direct Sales Agents. Over those 15 years, I have gained valuable experience in all aspects of Sales, Sales Training and Customer Service: Sales Pipeline Establishment and Development, Objection Handling, Closing Sales, Business Development, Networking, Customer Service, Complaint Handling, Complaint Resolution, Training and Education of Sales Agents.