Start by changing your mindset. Article from Harvard Business Review.
Managers are unlikely to make it through their working lives without needing to have a difficult conversation with an employee.
Communication can be a complex game to master, but it’s likely that at some point in your working life you will need to have challenging conversations – for example, about work demands, role clarity, job control or change management. Whatever the topic, it’s important to be able to deliver clear, assertive messages to your people while keeping them motivated and on-side.
