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Updated by Mark Bernhardt on Oct 10, 2017
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2016 #CustServ Twitter Chat "Tweetscripts"

This is a collection of transcripts of the weekly #CustServ chat on Twitter, covering 2016. Hosts of the chat included Marsha Collier (@MarshaCollier), Roy Atkinson (@RoyAtkinson), Greg Ortbach (@GregOrtbach) and Al Hopper (@AlHopper_).

#CustServ :: This is how we learn: Service mistakes and lessons (with images, tweets) · ImMarkBernhardt

The following is a transcript of the #CustServ chat on Twitter, held Tuesday, December 29, 2015. Hosts for the night were Greg Ortbach (@GregOrtbach), Roy Atkinson (@RoyAtkinson) and Al Hopper (@AlHopper_).

#CustServ :: What steps would you take to cure a bad customer service reputation? (with images, tweets) · ImMarkBernh...

The following is a transcript of the #CustServ chat on Twitter, held Tuesday, January 19, 2016. Hosts for the night were Marsha Collier (@MarshaCollier), Greg Ortbach (@GregOrtbach) and Al Hopper (@AlHopper_).