List Headline Image
Updated by Bornevia on Jun 10, 2016
Headline for 5 Essential Qualities To Look For In a Customer Support Candidate
 REPORT
Bornevia Bornevia
Owner
5 items   1 followers   0 votes   1 views

5 Essential Qualities To Look For In a Customer Support Candidate

Customer support has always been a vital component for any sort of business, and their role has never been as important as now.
Therefore, to help you build the best customer support team in your own business, we’ve rounded up 5 essential qualities that you should look for in a customer support candidate.

1

A friendly and good-natured personality

A friendly and good-natured personality

Nobody wants to talk to a grumpy person, especially if that person is someone who ought to provide solutions to your problems. When your customer support staffer is always warm and polite—even when dealing with a particularly difficult client on the phone—it is a clear sign that he or she can project a professional mode at work. Read more here.

Happy employees make the customers happy

2

Great and nimble communication skills

Great and nimble communication skills

How many times have you called a customer hotline and had to listen to someone clearly reciting a script? A good customer support staffer is able to speak comfortably to a client without having to rely on a guiding text.
How to tell during interview?
When it comes to candidates’ verbal communication skill, you can instantly recognize it from the way they speak and present themselves in an interview.

Click here for more explanation

3

A curious problem-solver type

A curious problem-solver type

This kind of candidate always puts the customer’s needs first. They focus more on helping customers troubleshoot a problem they are facing, rather than simply trying to get out of the situation without providing a thorough solution.

Why you need this quality for your candidate?
Simply because of this!

4

An organized and self-disciplined work habit

An organized and self-disciplined work habit

A customer support staffer must handle many customer enquiries everyday day, and it is important to keep track of each conversation. Organization skill and a self-disciplined spirit, therefore, are essential. In order to achieve this, a staffer can utilize a helpdesk software to stay on top of his or her tasks

5

An emotional stability

An emotional stability

An ability to remain calm under pressure is important for customer support staffers in dealing with a variety of customer types each day.

How to tell during the interview?
The answer is here!