5 Essential Qualities To Look For In a Customer Support Candidate

Nobody wants to talk to a grumpy person, especially if that person is someone who ought to provide solutions to your problems. When your customer support staffer is always warm and polite—even when dealing with a particularly difficult client on the phone—it is a clear sign that he or she can project a professional mode at work. Read more here.

Happy employees make the customers happy

How many times have you called a customer hotline and had to listen to someone clearly reciting a script? A good customer support staffer is able to speak comfortably to a client without having to rely on a guiding text.
How to tell during interview?
When it comes to candidates’ verbal communication skill, you can instantly recognize it from the way they speak and present themselves in an interview.

Click here for more explanation

This kind of candidate always puts the customer’s needs first. They focus more on helping customers troubleshoot a problem they are facing, rather than simply trying to get out of the situation without providing a thorough solution.

Why you need this quality for your candidate?
Simply because of this!

A customer support staffer must handle many customer enquiries everyday day, and it is important to keep track of each conversation. Organization skill and a self-disciplined spirit, therefore, are essential. In order to achieve this, a staffer can utilize a helpdesk software to stay on top of his or her tasks

An ability to remain calm under pressure is important for customer support staffers in dealing with a variety of customer types each day.

How to tell during the interview?
The answer is here!