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Updated by tom-petley on Jul 04, 2016
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Best Help Desk Software in 2016

What is best help desk software to use in 2016?
Since we started making help desk software in 1994, the industry has grown an incredible amount. Companies popping offering what appears to be very similar products. But with all this clutter, who are the top companies to go to? Well, to make life a little easier, we've made a list via Listly.
But why did I do this? Well, because there are certain companies out there who we really respect and follow with interest. So we thought we would share them with you.


Leading provider of help desk software and customer support software. Trusted by IT professionals and service desks for over 20 years.




Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.




Home of HelpDesk Ticketing system, Macro Recorder and more - Jitbit Software


See why 4,500+ businesses have made the switch to the world’s simplest help desk. Only $15 per user. Sign up for free today.


With Spiceworks IT Help Desk software you can get a handle on user requests – for free! Launch your own cloud or on-prem help desk in minutes.

ManageEngine ServiceDesk Plus

ServiceDesk Plus, IT help desk software, has automation to track and manage tickets easily, so tickets are less likely to fall through the cracks.