Customer Service and Outsourcing Support

With a well-thought-out and reasonable employee rewards program, your company can boost employee engagement and productivity.

Keeping employees engaged results in a better employee retention. In a 2015 research by global performance-management consulting company, Gallup, productivity surged by 21 percent if employees are engaged.

When doing business, your human capital is of as much value as your financial investment. At the end of the day, when your company is stripped off of its KPIs and other metrics, it all boils down to the team that makes up your organization—your people.

Despite numerous incentives for employees, even top company performers come and go. According to a 2016 survey conducted by Deloitte Consulting, two-thirds of Millennials who are currently dominating the workplace wish to leave their companies by 2020.

Depending on what industry your company operates in, the size of your organization, and what your core activities are, employee turnover rates will vary significantly.

Apart from the salary itself, benefits and compensation packages are taken into consideration by employees, especially when people are applying for jobs. They tend to compare the benefits they want or have had from their previous jobs when making career-related decisions.

Here are ten heartwarming stories of outstanding customer service performed by those businesses who “walk the talk” when it comes to delivering the kind of service that wins a customer over for life.

If you want your business to succeed, delivering the best customer experience matters. According to an HBR article, customer experience is no longer dependent on just providing excellent customer service or offering quality products. Nor is it about the critical moments when customers interact with your organization.

Though OSH strategies may differ across industries, it’s essential for any legitimate business with employees to have a proper safety plan in place. As a matter of fact, it’s stated in the law.

Some challenges may be preventing you from making better environmental, health, and safety decisions. Here’s a checklist to detect what’s keeping your workplace from being a safe place for employees.

You may not be aware of it, but you just might be irritating your clients with the kind of customer service you are providing them. 

To better understand which areas we can improve on, let us look into the areas that commonly irk customers.

High fives to all mothers out there for teaching us our first lessons in customer service.

In this digital age, an active, well-maintained social media presence can really make or break a business.

When working on your next customer support strategy, keep these 4 tips in mind and you’ll more likely to building strong relationships with your millennial consumers.

Regardless of the industry your business belongs to, there’s no denying that customers are and will always be your company’s lifeline. Thus, providing superb customer service support should be on top of your priorities.

While every customer experience is unique, these tips can help ensure that you are doing the best practices.