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#usXsw | Saturday Session 3 | Discussion Points
Curated by Mark Bernhardt
Four one-hour segments: 1) What is a Social Customer (or Social Brand)? 2) How Has Social Influenced Marketing? 3) How Has Social Influenced Customer Service? 4) TBD -- probably something to do with management tools and/or best practices for 2012-13
We can discuss specific questions and thoughts during each segment.
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#usXsw | The Social Customer: Customer Experience in a Digital Life Saturday, March 10 | Session 3: 3-6pm ET
Curated by Mark Bernhardt
Traditional "brick and mortar" storefronts and offices have not gone extinct. However, the Internet and, specifically, Social Media have made Brands and their Consumers more accessible to one another – when actually Social.
Our discussion will be broken into segments and may take an organic turn as participants favor a particular topic. Twitter users, you're familiar with "retweets" – here are the "pretweets" for the session.
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Community Manager unConference Attendees
Curated by My Manager
A list of attendees for the Community Manager unConference in Chicago, February 24, 2012.
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#usguyschat March Theme & Topics
Curated by Joseph Ruiz
@Ken_Rosen and I have chosen Innovation as the theme for our March chats. We have identified several ideas for topics and would appreciate your feedback please feel free to suggest additional theme/topic ideas and vote on these too. Many thanks.
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The #UsGuys Member List
Curated by Nick Kellet
Which ones do you know. Who would you like to know. Add yourself if you missed you
Mark Bernhardt liked Where ideas come from. in #usguyschat March Theme & Topics.
Mark Bernhardt liked @GailZahtz. in The #UsGuys Member List. Also indicated "I know".
Mark Bernhardt indicated "I know" for @immarkbernhardt in Nick Kellet's list The #UsGuys Member List
Mark Bernhardt indicated "I know" for @childhood in Nick Kellet's list The #UsGuys Member List
Mark Bernhardt
indicated "I know" for @stephenjcaggiano
Mark Bernhardt indicated "I know" for @sumnermusolf in Nick Kellet's list The #UsGuys Member List
Mark Bernhardt indicated "I know" for @libbytalks in Nick Kellet's list The #UsGuys Member List
Mark Bernhardt indicated "I know" for @lttlewys in Nick Kellet's list The #UsGuys Member List
Mark Bernhardt indicated "I know" for @MimiBakerMN in Nick Kellet's list The #UsGuys Member List
Mark Bernhardt liked #usguys. in Your #FaveChat on Twitter.
Mark Bernhardt added Integrate with HootSuite, as an app to Official Community Listly Wish List!.
Mark Bernhardt added Commun.it - Community Management for Twitter that Makes a Difference to Best apps to keep you organized and more productive.
Mark Bernhardt added #usXsw [Q16] Open: What are best practices for using Social to enhance the Customer Experience in 2012-13? to #usXsw | The Social Customer: Customer Experience in a Digital Life Saturday, March 10 | Session 3: 3-6pm ET.
Mark Bernhardt added #usXsw [Q15] Where do you draw the line between automating and humanizing the Customer Experience? to #usXsw | The Social Customer: Customer Experience in a Digital Life Saturday, March 10 | Session 3: 3-6pm ET.
Mark Bernhardt added #usXsw [Q14] What tools help you in Social Marketing / Social Customer Service? to #usXsw | The Social Customer: Customer Experience in a Digital Life Saturday, March 10 | Session 3: 3-6pm ET.
Mark Bernhardt added #usXsw > Segment: How do you connect your Customers, Products and Data? to #usXsw | The Social Customer: Customer Experience in a Digital Life Saturday, March 10 | Session 3: 3-6pm ET.
Mark Bernhardt added #usXsw [Q13a] If Brands shoild factor Social influence into their Customer Service practices, how? to #usXsw | The Social Customer: Customer Experience in a Digital Life Saturday, March 10 | Session 3: 3-6pm ET.
Mark Bernhardt added #usXsw [Q13] Should Brands factor Social influence into their Customer Service practices? to #usXsw | The Social Customer: Customer Experience in a Digital Life Saturday, March 10 | Session 3: 3-6pm ET.
Mark Bernhardt added #usXsw [Q12] With potential world market, must Brands be "always on" when offering Social Customer Service? to #usXsw | The Social Customer: Customer Experience in a Digital Life Saturday, March 10 | Session 3: 3-6pm ET.
Mark Bernhardt added #usXsw [Q11] What Social platforms work better than others for providing Customer Service? to #usXsw | The Social Customer: Customer Experience in a Digital Life Saturday, March 10 | Session 3: 3-6pm ET.
Mark Bernhardt created the list #usXsw | The Social Customer: Customer Experience in a Digital Life Saturday, March 10 | Session 3: 3-6pm ET.
Mark Bernhardt created the list #usXsw | Saturday Session 3 | Discussion Points.
