Ola Agbaimoni
HUG stands for Hear Understand and Give back incredible value. If you HUG your customers they will always HUG you back with more sales and becoming your raving fans. How do you HUG your customers ?
Magento Customer Feedback Pro Extension include many more features for online merchants where store owners allows customers to offer feedback for the website.
The 3 simple things you can do to improve your customer service boil down to the difference between being truly HUGgable (i.e. Hearing Understanding and Giving back incredible value) and instructing your staff to be incredibly polite. Customer service is so much more than being friendly and polite.
Great customer service can make or break a company, especially in today's social-media heavy world. A bad customer service experience can go viral within minutes on Twitter or Facebook, but we don't always see great customer service stories make headlines. So, today I'm going to focus on the positive side of life and share three examples of great customer service.
As customers, we all had our own love-hate moments with customer service. They're the ones whom we bombard with questions and complaints, sometimes expletive...
Earlier this year, we opened a survey on several LinkedIn groups and customer service Twitter feeds about business priorities and challenges for 2013-14. This article publishes the results of that survey and raises some questions that managers involved with customer service delivery may wish to consider in their own organisations.
I am nice and funny and genuinely care about people. I think collaboration is the future of humanity and I joined List.ly because this is the ethos behind it.
I run a social media marketing age...
