Updated by Jan van Bon on Mar 29, 2015
Free HelpDesk tools for ITIL / ITSM
43.69k views 90 items
Jan van Bon

Free HelpDesk tools for ITIL / ITSM

ITIL/ITSM tools for free. Freeware, Open Source. /-/-/-/-/-/-/-/-/- Also see http://list.ly/list/Cy-itil-tools for commercial solutions.
=== This list is created in the context of knowledge sharing, but the most rewarding discussions have
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Source: http://www.itsmportal.com/tools

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  1. TOPdesk Free

    We have the solution for the service challenges you face on a daily basis: a complete and free ticketing tool, without restrictions. Better yet, TOPdesk Free was designed with your needs in mind. Get the most out of your valuable resources and provide the best possible support for your colleagues with TOPdesk Free. Covers Call Management, Asset Management, and Self Service Desk.

  2. SpiceWorks

    Download Free Help Desk Software for IT Pros and SysAdmins. Spiceworks is 100% Free Software – No Trials, Support Fees, or Upsells.

  3. ClickDesk Helpdesk software

    ClickDesk's helpdesk software is free for one seat with up to 50 calls/chats per month.

  4. 4



    The homepage of the OTRS Project (email management - helpdesk - trouble ticket system). Recieve 5.000 e-mails a day and still be able to handle them ...

  5. ManageEngine ServiceDesk Plus Free Edition

    The free edition of ServiceDesk Plus offers you the full functionality of IT Help desk software for managing 25 workstations by one technician. It is a perfect fit for managing Small business.

  6. GLPI - Gestionnaire libre de parc informatique

    GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.

  7. Citsmart

    Open Source Tool, certified process: Incident Management
    Request Fulfillment, Knowledge Management, Service Catalog Management, Service Level Management, Change Management, Release & Deployment Management, Problem Management, Service Asset & Configuration Management

  8. Web Help Desk

    The free help desk software by web help desk is feature rich, intuitive, and creates instant productivity.

  9. itop - ITSM & CMDB OpenSource

    Get itop - ITSM & CMDB OpenSource at SourceForge.net. Fast, secure and free downloads from the largest Open Source applications and software directory

  10. Freshdesk | Online helpdesk software

    Free forever for businesses with a one-man helpdesk. Freshdesk's help desk system is free for the first agent & more helpdesk agents can be added for $1 a day per agent.

  11. Mission Helpdesk

    Your own professional online helpdesk site to help handle your customers' needs.

    Free account! Fast setup! Nightly backups!

  12. Gulfstream Helpdesk

    Gulfstream Helpdesk is a web based customer support solution designed to suit businesses of all sizes- from one-person-shops to the world's largest corporations. It provides organizations with the ability to effectively manage email flow, improving ...

  13. OneOrZero Help Desk version 1.8

    Free Open Source Hosted Help Desk Support Software for Enterprise IT that includes a Knowledge base, Reporting, Time Tracker and Task Management component by OneOrZero - AIMS Action and Information Management System.

  14. OldTurtle Helpdesk and CRM module for Dotnetnuke

    OldTurtle's BizSuite is the professional solution for Helpdesk and CRM module for Dotnetnuke portals. Check out the Live Demo and download your Trial License. Freeware edition available!

  15. Liberum Help Desk

    Liberum Help Desk is free, open source software for tracking your help desk tickets.

  16. QuickIntranet

    Welcome to QuickIntranet: Free Help Desk Software

  17. FreeHelpDesk Software

    Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. The design of this software comes from ...

  18. 18



    OneCMDB is a CMDB aimed at small and medium sized businesses. OneCMDB can be used as a stand-alone CMDB to keep track of software and hardware assets and their relations. Thanks to its open API:s it can also be a flexible and powerful ...

  19. HotHelpdesk

    Web based help desk software and help desk support, Online ticketing software and trouble ticket software

  20. CloseFit Free Help Desk Software

    Help Desk Software. Multi-user IT service desk application to increase your support team productivity. Free version available. Drive costs down and productivity up.

  21. EasyAccess Business Solutions

    Industry best practices Help Desk, ITIL and ITSM Solutions. Free -- Incident, Change, Asset, Project, Service Levels, Purchase Order, Requisition, Reporting, Knowledgebase, Asset, Contact, Service Level Agreements, Notifications, Escalations, ...

  22. Helplink

    Get Helplink at SourceForge.net. Fast, secure and free downloads from the largest Open Source applications and software directory

  23. Sinergia

    Sinergia, open source, web &.net3.0, based framework for building help desk solutions (ticket management, case management, even order tracking)

  24. ColdBrew Helpdesk

    Get ColdBrew Helpdesk at SourceForge.net. Fast, secure and free downloads from the largest Open Source applications and software directory

  25. Huru Helpdesk

    Get Huru Helpdesk at SourceForge.net. Fast, secure and free downloads from the largest Open Source applications and software directory